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About the Role

A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level, or holds equivalent experience. Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard. Is responsible for the quality of their own work, while subject to routine supervision. Makes decisions and exercises discretion in relation to routine matters within their area of work.

Responsibilities

Continuously monitor and consistently deliver customer service to a high standard.
Ensure a positive experience for all patrons by prioritizing and attending to their needs proactively.
Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience.
Actively contribute to and participate in all cinema campaigns.
Follow Workplace Health and Safety policies and procedures including emergency procedures.
Attend and complete all mandatory training sessions.
Assist fellow employees as needed, fostering a cooperative and supportive work environment.
Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
Monitor, action, and/or report any issues with all cinema assets and property.
Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
Proficiency in register operation and ticketing systems.
Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
Maintain product stock levels and presentation, in accordance with planograms where applicable.
Assist with stock control through accurate stock handling.
Support preparation for stocktake as required.
Presentation and minor maintenance of games machines.
Queue management and crowd control including allocated seating management.
Performs regular checks of ticketing, auditoriums and public access areas.
Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
Monitor the delivery of alternative content including live satellite streaming and special event screenings.
TMS daily scheduled session check.
Audio Video content requirements for Conference and Events.
Knowledge in film programming.
General maintenance within the cinema complex as appropriate to skill and knowledge at this level.

Requirements

Competent in basic Maths and English
Competent in cash handling
RSA qualifications as required

Skills

Customer service
Cash handling
Register operation
Ticketing systems
Food and beverage preparation
Stock control
Queue management
Crowd control
Projection room equipment knowledge
Content management
Audio video equipment knowledge
Film programming knowledge
Basic Maths
Basic English

Experience Level

Level 2

About the Company

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
We do this by living our values of empowerment, possibilities, and community.
We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals: Growing revenue above market, Maximise assets, Business transformation.
Our Values: Empowerment: We make it happen, Possibilities: We evolve and innovate, Community: We make the connection.