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About the Role

Arch Telecom is seeking Mobile Associates to act as brand ambassadors, creating energy and excitement around wireless products and services. This learning role focuses on building customer relationships, uncovering needs, and recommending device and service solutions, with a path to becoming a Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience.
• Help customers by exploring individual needs and providing hands-on demonstrations of technology.
• Engage in side-by-side selling to find personalized solutions beyond basic device and service plans.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools to enhance interactions and onboarding.
• Demonstrate network coverage, plan benefits, and service features.
• Redefine wireless services through device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships and be accountable for company success.
• Provide first-class customer experience.

Requirements

• Must be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• 6 months of customer service and/or sales experience.
• Retail environment experience preferred.

Skills

• Customer service
• Sales
• Communication
• Problem-solving
• Technology demonstration
• Relationship building

Location

• Batavia, NY

Work Type

• Full-Time
• Part-Time

Experience Level

• Entry Level

Education Level

• High school degree or GED

Salary/Compensations

• $16.00 - $30.00 Hourly

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards

About the Company

• Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with over 200 retail stores across the U.S.
• Established in 1993, the company provides superior service and quality wireless products featuring the latest technology.
• Arch Telecom is a recognized leader in the wireless retail industry, consistently delivering solutions and service that customers demand.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom.
• Embracing a diverse workforce is a significant contributor to our success.
• Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
• We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
• YOU BE YOU!