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About the Role

RBC offers an exciting role as a Senior Manager, HR Operations Control Governance to establish and operationalize a comprehensive control framework for globally standardized worker screening and onboarding processes. In this role, you will design control monitoring routines, drive control effectiveness across all geographic regions, and oversee the completion of audit remediation activities. You will work closely with the Director of Worker Screening & Onboarding Governance and regional teams to ensure controls operate effectively, compliance standards are met, and audit findings are resolved with quality and timeliness.

Responsibilities

Design and establish the control framework for globally standardized worker screening and onboarding processes, including control specifications, KCIs, testing methodologies, and risk/control alignment with RBC's Operational Risk Framework
Develop and operationalize control monitoring routines to track control effectiveness across all geographic regions; establish metrics dashboards, exception reporting, and escalation protocols
Lead control self-assessments and testing including quarterly control reviews, annual control testing, root cause analysis of exceptions, and evidence compilation for audit readiness
Oversee audit finding remediation including tracking timelines, validating remediation quality, maintaining audit-ready documentation, and reporting remediation status to leadership and Internal Audit
Support the Global Service & Controls Governance Committee by preparing control effectiveness reports, KCI analysis, exception summaries, and remediation status updates for quarterly review with geographic leads
Collaborate with geographic leads and regional teams to address control gaps, investigate deviations from standardized processes, and implement corrective actions
Partner with Risk, Compliance, and IT teams to ensure control design aligns with enterprise risk appetite, regulatory expectations, and system capabilities
Identify emerging control risks and opportunities through data analysis, stakeholder feedback, and industry benchmarking; recommend enhancements to strengthen control effectiveness and efficiency

Requirements

Strong understanding of enterprise ORM principles, KRI development, and risk appetite definition.
Ability to translate risk requirements into effective, testable controls; design control matrices and risk/control alignment
Proven ability to design standardized operating procedures, control policies, and testing protocols.
Strong capability to document complex processes clearly for audit readiness and stakeholder understanding
Experience working with Internal Audit and external regulators.
Strong understanding of audit methodologies, evidence requirements, and remediation validation.
Proven track record of managing audit finding remediation to closure
Excellent ability to effectively communicate complex control concepts to diverse audiences.
Strong interpersonal skills to build alignment and trust across geographies.
Proven experience in collaborating effectively with cross-functional and regional teams without direct authority
Experience in managing and implementing change initiatives to improve operational efficiency.
Experience in operational risk management, compliance, internal audit, or control governance roles
Background in HR operations, talent acquisition, or people processes to understand the operational context for controls

Skills

Change Management
Collaboration
Cross-Functional Collaboration
Detail-Oriented
Effectiveness Measurement
Ethical Business
Fraud Management
Internal Controls
Process Control Design
Process Management
Results-Oriented
Risk Management
Stakeholder Influence
Stakeholder Management
Strategic Thinking

Location

Vancouver, Canada

Work Type

Full time

Experience Level

Senior Manager

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
A world-class training program in financial services.
Opportunities to do challenging work.

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.