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About the Role

The Customer Service Assistant I (CSA) Float performs a variety of teller and customer service duties, processes teller transactions, and handles basic customer service tasks such as opening accounts and processing maintenance. The role involves selling and servicing deposit accounts, addressing customer inquiries, and resolving problems, utilizing needs-based sales techniques to identify and recommend appropriate products and services.

Responsibilities

Perform a variety of teller and customer service duties as needed.
Sell and service all deposit accounts.
Handle various customer inquiries and provide prompt problem resolution.
Identify cross-sell opportunities and recommend appropriate products or solutions.
Open basic deposit accounts, assist with electronic banking inquiries and services, and complete account maintenance.
Make referrals to other lines of business.
Maintain and balance a cash drawer accurately and efficiently.
Provide a high level of service to customers, coworkers, and team members.
Understand and follow various policies, guidelines, and procedures including security, compliance, and operations.
Participate in on-going job-related training programs.
Float to another local branch to cover staffing if needed.
Perform additional duties as required.

Requirements

Minimum of one year of teller or customer service banking experience in a branch or call center environment.
Strong sales, service, interpersonal, and communication skills.
Ability to interact well with others and enjoy working with a variety of people in a team environment.
Strong organizational, technical, and computer skills.
Ability to adapt well to change and effectively multitask.
Strong knowledge of teller and customer service processes, policies, guidelines, and procedures.
Satisfactory product knowledge of banking products and services with the ability for further development.
Must already be authorized to work in the United States.

Skills

Teller transactions processing
Customer service
Opening routine checking, savings, and certificate of deposit accounts
Account maintenance processing
Sales
Service
Interpersonal skills
Communication skills
Organizational skills
Technical skills
Computer skills
Multitasking
Problem resolution
Needs-based sales techniques
Electronic banking products and services knowledge

Location

Onsite

Work Type

Full-Time
Onsite only

Experience Level

Minimum of one year of teller or customer service banking experience

Benefits

Generous compensation and benefits

About the Company

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire.
Established superior service level expectations.
Fosters opportunities for growth and flexible work schedules when appropriate.