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About the Role

As part of our Inside Sales team, you will support our internal team by providing a premium customer experience through responsive ownership, knowledge of customer needs, and efficient order processing. You will make a difference for our customers and internal team on a daily basis.

Responsibilities

• Exceeding customer expectations through accuracy and expediency
• Provide a consistent customer experience through a thorough knowledge of processes and product lines
• Increase your knowledge through training, both vendor supplied and internal
• Oversee the entire order process, even cancellations
• Pro-actively reach out to customers to understand needs or concerns
• Seek to fill orders as quickly as possible, evaluating options to ensure customer receive items when needed
• Maintain clear documentation to ensure consistent customer attention

Requirements

• High School Diploma or equivalent
• Three (3) years or more experience in a similar role
• Microsoft Office Suite experience required
• WebEx experience preferred
• ERP system experience preferred

Skills

• Customer service
• Sales
• Problem-solving
• Communication

Location

• United States

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $43,680 - $74,880

Benefits

• Comprehensive medical/dental/vision programs
• Life insurance
• Disability insurance
• Paid time off programs
• Retirement savings plan with a company match
• Wellness program
• No waiting period for benefits

About the Company

• ProMach is a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
• Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times.
• Statco-DSI offers an extensive portfolio of integrated solutions in sanitary equipment, systems, design/build, engineering services and software to optimize processing line performance and deliver maximum uptime to customers.
• Statco-DSI is an industry leader and one of the largest sanitary process equipment distributors in North America for the dairy, food, beverage and bio-pharmaceutical industries.
• Statco-DSI has ten sales & engineering offices strategically located throughout the United States with a national network of more than 150 sanitary process professionals.

Equal Opportunity

• ProMach is an Equal Opportunity Employer.
• Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.
• Pro Mach is a drug-free workplace.
• Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.