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About the Role

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interviews patients, measures vital signs, and records information on patients' charts. May be required to draw and collect blood samples and prepare specimens for laboratory analysis. Prepares treatment rooms for examination.

Responsibilities

• Conduct patient registration, including securing paperwork and insurance documentation, and verifying insurance and patient eligibility.
• Process co-pays and schedule patient appointments.
• Coordinate provider referrals to specialists.
• Answer patient questions regarding their care and keep them informed of their status.
• Inform technical staff of patient flow.
• Prepare patients for examination, including conducting interviews to verify patient information and record medical history.
• Perform preliminary physical tests for vital signs and escalate critical cases to the provider.
• Conduct point of care testing and provide patient information to the provider.
• Stock supplies and maintain exam rooms, front desk, and reception area.
• Complete order sheets to maintain supply inventory levels and check expiration dates.
• Maintain medical records and scan charts to patient files.
• Answer phone calls, collect and sort daily postal correspondence.
• Ensure reception is well maintained.
• Conduct courtesy call-backs for patient follow-up.
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building.
• Follow operating instructions to perform and document daily controls and calibration of equipment.
• Maintain Quality Assurance/Quality Control logs for equipment, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets.

Requirements

• High School Diploma required
• Graduate of a Medical Assisting Program preferred
• Phlebotomy and EKG experience preferred
• Medical Assistant experience preferred
• Front Desk experience preferred
• Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
• Ability to type quickly
• Basic computer knowledge
• Proficient in Microsoft Word and Excel
• Detail oriented
• Able to rely on experience and judgment to perform a variety of tasks
• Able to participate on a team
• Able to accomplish goals
• Exceptional written and verbal communication skills
• Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference

Skills

• Basic Medical Assistant duties
• Phlebotomy
• EKG
• Microsoft Word
• Microsoft Excel
• Written communication
• Verbal communication

Location

• NYC
• Long Island
• Westchester

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• High School Diploma
• Medical Assisting Program

Salary/Compensations

• $18.50 - $27.25 per hour
• Monthly incentive pay based on performance metrics

About the Company

• Northwell, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the NYC, Long Island and Westchester regions.
• At Northwell-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

Equal Opportunity

• All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status.
• The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.