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About the Role

Manage the day-to-day operations of a DO & CO Lounge, overseeing all personnel and ensuring exceptional customer experiences.

Responsibilities

• Manage all personnel in the Lounge, including Food and Beverages, Finance, and client relations.
• Ensure customer expectations are consistently exceeded.
• Conduct weekly meetings with teams for quality management.
• Plan, manage, lead, deliver, and present food and beverages according to specifications.
• Manage, guide, and coach staff for efficient Lounge operation.
• Lead the Lounge team, including Hosts, Front of House, Chefs, and Supervisors.
• Ensure rota completion, staff training, and operational management.
• Supervise work to ensure smooth lounge operation.
• Deliver training to all Lounge employees.
• Ensure the quality of food and guest services, including hygiene and cleanliness.
• Interact with Lounge members to ensure they are central to the operation.
• Manage compliance with Health and Safety and Food Safety regulations.
• Add value through innovation and pro-activeness.
• Complete monthly reports for the client.
• Provide solutions to operational airport challenges.
• Manage the contract financially and work towards targets.
• Manage staff performance through one-to-one meetings and appraisals.
• Attend meetings with Senior management and ensure policies for stock management are in place.
• Analyze business trends and competitors to enhance customer experience.
• Manage employee relations issues.
• Provide precise and accurate reporting to the Executive Team and Head Office.
• Take responsibility for actions, support the team, and celebrate successes.

Requirements

• Role model ability with leadership skills.
• Willingness to roll up sleeves and provide service with a problem-solving mentality.
• Experience in delivering and running a 5-star service operation.
• Food and Beverage experience is essential.
• Passion for high-end cuisine, food, and exceptional service.
• Well-presented, professional individual with a can-do, positive attitude.
• Ability to be a positive change champion, identifying impact areas and supporting strategies.
• Meticulous attention to detail and data-driven approach.
• Ability to influence different departments to implement and track DO & CO standards.
• Build strong relationships with colleagues, mentor, and motivate the team.
• Clear and engaging communicator with strong written and verbal English.
• Flexible thinking, efficient decision-making, and ability to handle change.
• Great understanding and working knowledge of the department with a hands-on approach.

Skills

• Leadership
• Teamwork
• Food and Beverage Management
• Financial Management
• Client Relations
• Quality Management
• Staff Training and Development
• Operational Management
• Health and Safety Compliance
• Food Safety Compliance
• Innovation
• Reporting
• Problem-Solving
• Communication
• Mentoring
• Data Analysis

Location

• On-site

Work Type

• Full-time

Experience Level

• Management experience
• 5-star service operation experience
• Food and Beverage experience

Salary/Compensations

• Competitive salary

Benefits

• Refer a Friend Scheme
• On-Site Free Meals
• In-house training opportunities
• Genuine career development opportunities (national and international)

About the Company

• Our production unit offers top-tier luxury airline catering that is elegant and sophisticated.
• We are dedicated to crafting a one-of-a-kind experience for discerning passengers.
• We focus on providing exceptional quality, first-class service, and an exquisite range of menu options.
• A business where you can have a real impact, we’re not afraid of new ideas!
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.

Equal Opportunity

• DO & CO is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.