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About the Role
As a Team Member, you will be key in making customers feel welcome and creating the atmosphere needed to deliver a great gaming experience. MERKUR Slots is a market-leading business passionate about its customers and providing first-class service.
Responsibilities
- Ensure the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- Ensure service rounds and refreshments are offered in line with brand guidelines.
- Monitor customer actions and behaviour, noting any suspicious or disruptive behaviour.
- Assist with administration tasks to 100% accuracy.
- Help ensure promotions run smoothly and are a success.
- Ensure customer service is carried out in line with company standards to achieve customer satisfaction.
- Own and resolve problems, escalating where appropriate.
- Interact with customers and intervene as appropriate, logging all interactions.
- Maintain a high standard of personal presentation adhering to the brand dress code.
- Achieve, maintain, and impart great product knowledge to customers.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- Actively discourage harassment, victimisation or discrimination against employees, management or customers.
Requirements
- Demonstrate excellent communication and people skills.
- Passion for providing first-class service.
- Flexibility to work on a rota basis including weekends and Bank Holidays.
- Ability to work on own initiative and as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced in delivering excellent customer service.
- Willingness to learn and develop.
- Attention to detail.
Skills
- Communication skills
- People skills
- Customer service
- Flexibility
- Teamwork
- Problem-solving
- Attention to detail
Location
- Croydon
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
Education Level
- Industry and compliance training will be given
Salary/Compensations
- £13.25 - £14.75 per hour
- Night Rate: £14.75 per hour between 23:00 and 06:00
Benefits
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
About the Company
- MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies.
- The group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
- MERKUR Casino UK Ltd operates over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.
Equal Opportunity
- MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
- MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.