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About the Role

Responsible for timely and accurate processing of and effective follow-up on all services, equipment and supplies. The representative should make every effort to assist the patient with questions and/or concerns and streamline the process for the patient, ensuring a high level of customer service.

Responsibilities

• Timely and accurate processing of services, equipment, and supplies.
• Effective follow-up on services, equipment, and supplies.
• Assist patients with questions and/or concerns.
• Streamline processes for patients.
• Ensure a high level of customer service.

Requirements

• High School Diploma or equivalent.
• Experience in resolving issues as they occur.
• Experience efficiently managing high work volume in a fast-paced work environment.
• Experience with durable medical equipment.

Location

• New York

Work Type

• Full-time

Experience Level

• Depending on experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $16.67 - $24.61 per hour

Benefits

• Medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
• Flexible plan options and coverage tiers.
• Discounted childcare through Bright Horizons.
• Voluntary benefits like pet insurance, legal services, and identity theft protection.
• PTO starts accruing from day one.
• 403(b) retirement plan with company match.
• Flexible spending accounts.
• Access to financial advisors.
• Up to $400/year in wellness rewards.
• 24/7 EAP counseling.
• Virtual mental health support.
• Food pantry.
• PTO donation program.
• Professional attire through the Classy Closet.
• Access to 100,000+ online courses.
• Leadership programs.
• Tuition reimbursement.
• Clinical ladders.
• Internal mobility.

About the Company

• United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties.
• UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
• UHS's work is guided by its Values of Compassion, Trust, Respect, Teamwork, and Innovation.
• Every employee plays a meaningful role in fulfilling UHS's mission to improve the health and well-being of the communities they serve.

Equal Opportunity

• United Health Services is an Equal Opportunity Employer.