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About the Role

This role is responsible for designing, implementing, and maintaining SRE (Site Reliability Engineering) and AIOps (Artificial Intelligence for IT Operations) capabilities to ensure system reliability, proactive monitoring, and automation of self-healing operations. The position provides end-to-end operational ownership across systems managed by multiple enterprise teams, including incident coordination, dependency management, and escalation. It also handles key security and compliance functions such as service ID and certificate management, SSO updates, vulnerability remediation, and lifecycle management of end-of-life components. Our team supports a portfolio of multi-platform HR data pipelines that move and process data into Snowflake, and SaaS-based applications requiring integration, access management, monitoring, and operational oversight.

Responsibilities

Define and operationalize SLIs, SLOs, and error budgets
Own the incident management lifecycle (detection → triage → resolution → RCA → prevention)
Lead problem management and eliminate recurring issues
Develop and maintain runbooks, playbooks, and recovery procedures
Drive resilience engineering, including failover testing and capacity planning
Implement and optimize AIOps capabilities using platforms such as Moogsoft
Leverage Dynatrace for deep APM insights
Integrate alerting and escalation workflows with PagerDuty
Utilize synthetic monitoring via Catchpoint
Design and maintain centralized logging solutions using the ELK stack (Elasticsearch, Logstash, Kibana) and enterprise Logging as a Service (LaaS) platforms
Perform log analysis, correlation, and anomaly detection to support proactive issue identification
Drive event noise reduction and intelligent alerting strategies
Build dashboards and observability KPIs for operational insights
Design and implement automation-first solutions using Ansible and scripting (Python, Bash)
Enable self-healing capabilities (auto-remediation, restart logic, workflow recovery)
Orchestrate workflows using Stonebranch
Reduce operational toil through automation and continuous improvement
Provide L2/L3 support for data pipelines and integration workflows, including Snowflake ingestion and transformation processes
Support Snowflake pipelines, ETL workflows, and orchestration dependencies
Troubleshoot across distributed systems including Object storage (e.g., S3), APIs, messaging, and file transfer systems
Support containerized workloads on OpenShift
Administer and support Windows Server and IIS-based applications
Manage certificate lifecycle (TLS, SAML, OAuth)
Support SSO integrations via Microsoft Entra ID
Work with relational databases (SQL Server, PostgreSQL) for troubleshooting and performance tuning
Lead and coordinate Disaster Recovery (DR) planning and execution
Validate failover processes across dependent systems
Ensure end-to-end DR readiness across integrated platforms
Document recovery strategies and participate in DR exercises
Ensure adherence to enterprise security, compliance, and audit requirements
Collaborate with IAM, PAM, logging, and cloud platform teams
Support change management, CAB processes, and release coordination
Provide reporting, KPIs, and executive summaries on system health

Requirements

3+ years of SRE or Systems Engineering experience with strong technical expertise
Experience with ServiceNow, ITSM processes including incident, problem, change, and release management
Demonstrated ability to work independently, take ownership, and drive projects to completion
Knowledge of containerized platforms such as Kubernetes or OpenShift
Experience working with Ansible Automation Platform or strong willingness to learn
In-depth knowledge of monitoring and observability tools such as Dynatrace, Elasticsearch, Moogsoft, Catchpoint, and PagerDuty
Knowledge and experience with scripting languages such as BASH, Python and PowerShell
Experience with Linux and Windows Server administration
Experience with or strong interest in intelligent monitoring, anomaly detection, and automation technologies
Excellent problem-solving skills and attention to detail
Experience with API's and secure file transfer procedures
Experience with telemetry standardization (OpenTelemetry) and observability data correlation
Understanding of AI/ML concepts and their application to observability and operations (AIOps)
Experience with tools such as Ansible, Stonebranch, Kafka, and their role in system reliability
Experience with CI/CD and developer platform tools such as Jenkins, GitHub, GitHub Actions, Artifactory, and Vault
Familiarity with Snowflake and MongoDB Atlas, including experience with writing and executing basic queries, validating data, and troubleshooting production issues
Understanding of Single Sign-On(SSO) technologies, including Microsoft Entra ID, SAML and OAuth
Experience supporting enterprise applications in banking or financial services industry with understanding of regulatory, security and compliance requirements

Skills

Critical Thinking
Customer Support Systems
Group Problem Solving
Installation Support
IT Service Level Management
IT Service Management (ITSM)
IT Standards
Technical Troubleshooting
SRE
AIOps
Site Reliability Engineering
Artificial Intelligence for IT Operations
SLIs
SLOs
Error budgets
Incident management
Problem management
Runbooks
Playbooks
Resilience engineering
Failover testing
Capacity planning
Moogsoft
Dynatrace
PagerDuty
Catchpoint
ELK stack
Elasticsearch
Logstash
Kibana
Logging as a Service (LaaS)
Log analysis
Anomaly detection
Event noise reduction
Intelligent alerting
Dashboards
Observability KPIs
Automation
Self-healing systems
Ansible
Python
Bash
Stonebranch
Snowflake
ETL workflows
Object storage
S3
APIs
Messaging systems
File transfer systems
OpenShift
Windows Server
IIS
Certificate lifecycle
TLS
SAML
OAuth
Microsoft Entra ID
SQL Server
PostgreSQL
Disaster Recovery (DR)
IAM
PAM
Change management
CAB processes
Release coordination
ServiceNow
Kubernetes
PowerShell
Linux
OpenTelemetry
AI/ML
Ansible Automation Platform
Stonebranch
Kafka
CI/CD
Jenkins
GitHub
GitHub Actions
Artifactory
Vault
MongoDB Atlas
SSO

Location

20 KING ST W:TORONTO
Toronto
Canada

Work Type

Full time
Salaried

Experience Level

3+ years

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions
Stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work

About the Company

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.