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About the Role

Responsible for preparing physical damage estimates on vehicles for submitted claims, providing high-level customer service, and controlling claim severities. This role covers the Bronx, Westchester, Rockland Counties, and Northern NJ.

Responsibilities

• Survey damages, prepare estimates, and negotiate settlements on partial and total losses within established authority levels.
• Issue drafts to appropriate parties.
• Document claim files as necessary.
• Complete re-inspections and supplements in a timely manner and in accordance with all guidelines.
• Comply with all production standards and estimating guidelines.
• Ensure service, expense control, and public relations are maintained at all times.
• Complete reports on investigative assignments.
• Participate in team meetings.
• Participate in catastrophic claim handling when requested, which may include overnight travel for extended periods.
• Adhere to privacy guidelines and NJ Fair Claims Practices and/or New York Regulation 64.

Requirements

• Must possess a valid Driver's license and have a favorable driving record.
• Must be able to work outside in inclement weather and drive long distances.
• Must be comfortable completing inspections of damaged vehicles, including crawling under and around vehicles and inspecting vehicles in tight quarters at body shops and salvage yards.
• Must be willing to participate in catastrophe claim handling when requested, which may include traveling to other locations, extended and weekend hours, and up to a three-week stay away from home.
• Must have a strong mechanical aptitude.
• Must be organized and possess the ability to work independently with limited supervision.
• Body shop experience is a plus but not required.

Skills

• Customer service
• Claim estimating
• Negotiation
• Documentation
• Investigation
• Mechanical aptitude

Location

• Bronx
• Westchester
• Rockland Counties
• Northern NJ

Work Type

• Full-time

Experience Level

• 5 to 7 years of NY auto claims appraisal experience

Education Level

• Bachelor's degree

Salary/Compensations

• $74,000 to $100,000 annually

Benefits

• 4 weeks accrued paid time off
• 8 paid national holidays per year
• 2 floating holidays
• Low cost and excellent coverage health insurance options (medical, dental, vision) starting on Day 1
• Annual 401(k) Employer Contribution
• Resources for Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

About the Company

• The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic.
• They have built an unparalleled reputation for service.
• The company continuously invests in technology, fosters an empowering environment for employees, and has loyal customers.
• The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.
• Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.