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About the Role
Wells Fargo is seeking a Branch Operations Coordinator for its National Branch Network within the Consumer Banking and Lending division. This role supports customer experience through transaction processing, digital solution promotion, and customer introductions to bankers.
Responsibilities
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
- Complete operational activities while minimizing risks under established policies.
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
- Support the Branch manager in operational tasks and scheduling.
- Resolve issues related to daily operations of the teller line, under direction of regional banking management.
- Support customers and employees in resolving or escalating concerns or complaints.
- Receive guidance from managers and exercise judgment within defined policies and procedures.
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
- Identify information and services to meet customers financial needs.
- Motivate a diverse team to achieve full potential and meet established business objectives.
Requirements
- 1+ year of customer service and issue resolution support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Cash handling experience.
- Well-organized, independent and able to prioritize in a fast-paced environment.
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
- Motivate others to achieve full potential and meet established business objectives.
- Ability to work a schedule that may include most Saturdays.
- This position is not eligible for Visa sponsorship.
Skills
- Customer service
- Issue resolution
- Digital solutions
- Bank procedures
- Bank products
- Risk management
- Loss prevention
- Cash handling
- Organization
- Prioritization
- Policy adherence
- Team motivation
Location
- 2454 Noriega St., San Francisco, CA 94122
Work Type
- Onsite
Experience Level
- 1+ year of customer service and issue resolution support experience
Salary/Compensations
- $23.00 - $30.25
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
About the Company
- Wells Fargo is a financial services leader and a global trailblazer committed to driving innovation, empowering communities, and helping customers succeed.
- Wells Fargo provides a meaningful career where employees can thrive with robust benefits, competitive compensation, and programs designed for work-life balance and well-being.
- Wells Fargo is recognized for its commitment to employee growth and development, ranking in the top five on the 2026 LinkedIn Top Companies list of best workplaces in the U.S.
- Employees support a culture of strong customer relationships balanced with risk mitigation and compliance.
- Wells Fargo maintains a drug-free workplace.
Equal Opportunity
- Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
- Applicants with Disabilities: To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.