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About the Role

Join Thomson Reuters as a Director of Customer Trust within the CIO organization to help shape and operationalize the trust strategy that protects customers and accelerates business. Partner with senior leaders across security, technology, compliance, product, and customer experience to deliver programs that strengthen data protection, regulatory compliance, and transparent customer engagement. Translate complex security and compliance concepts into clear business value, drive cross-functional execution, and help build the trust that underpins customer loyalty and growth.

Responsibilities

Help execute a comprehensive customer trust strategy that aligns with and advances overall business objectives.
Support compliance with global customer obligations and industry standards, and lead customer-facing components of incident response.
Partner with Product and UX teams to embed trust-building features into products and services, and develop transparent communications about trust initiatives.
Work closely with Sales, Marketing, and Customer Service to articulate trust initiatives to customers and prospects.
Represent Thomson Reuters at industry events and customer engagements focused on trust, privacy, and security.
Lead and develop a team that drives customer-centric security awareness, incident response readiness, and proactive risk management.
Foster a culture of continuous learning and improvement within the Customer Trust organization.

Requirements

Proven experience in customer trust, security, privacy, compliance, or a closely related discipline within a global technology or information services business.
Ability to break down complex problems, develop a clear approach, and drive solutions to execution against intended outcomes.
Capability to operate at multiple levels, from leading cross-functional program teams to hands-on solutioning when required.
Driven, self-motivated, and highly organized, with a track record of operating effectively with limited guidance in a fast-paced environment.
Strong written and verbal communication skills, with the ability to engage senior leaders and external stakeholders, including in regulated and global contexts.
Ability to lead and build consensus through influence, partnership, subject matter expertise, and personal integrity in a highly distributed and matrixed work environment.

Location

New York City
San Francisco
Los Angeles
Irvine, CA
McLean, VA
Washington, DC

Work Type

Hybrid Work Model
Work from anywhere for up to 8 weeks per year

Experience Level

Director

Salary/Compensations

$183,100 USD - $340,000 USD
$158,900 USD - $295,100 USD

Benefits

Flexible hybrid working environment
Flex My Way policies
Work from anywhere for up to 8 weeks per year
Continuous learning and skill development
Grow My Way programming
Skills-first approach
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Market competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan

About the Company

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions.
We serve professionals across legal, tax, accounting, compliance, government, and media.
Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.
Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments.
At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.
Join us and help shape the industries that move society forward.

Equal Opportunity

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law.
If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com.
Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations.
Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations.
More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com