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About the Role

We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism
• Anticipate client needs and deliver personalized, thoughtful service
• Maintain client preference profiles to tailor experiences and surprise-and-delight moments
• Build lasting relationships and positively shape the office culture
• Serve as the central point of contact for client requests, ensuring timely follow-up and resolution
• Provide information and arrange services, including transportation, local amenities, and dining experiences
• Support document scanning, printing, and office supply delivery
• Coordinate catering for meetings and events, ensuring high-quality presentation
• Assist in planning and executing office events, including setup, decorations, and guest management
• Conduct regular floor walks to ensure common areas are clean, organized, and welcoming
• Monitor and restock supplies, manage printers, and secure unclaimed print jobs
• Maintain client lounges, reception areas, and shared spaces at a high standard
• Gather and analyze client feedback to enhance services and improve experiences
• Proactively identify areas for improvement and implement solutions
• Be familiar with emergency procedures and guide clients and guests safely in emergency situations
• Serve as a point of contact for client safety and well-being

Requirements

• High School Diploma required
• Experience in client-facing or hospitality roles in a corporate setting
• Strong communication, organization, and problem-solving skills
• Tech-savvy, adaptable, and proactive in a fast-paced environment
• Professional, discreet, and service-oriented with a polished demeanor
• Ability to lift/move 40–60 lbs. using standard equipment
• Ability to stand, walk, bend, kneel, or sit for extended periods
• Manual dexterity and vision to operate office equipment and perform assigned duties

Skills

• Hospitality
• Administrative coordination
• Personalized service
• Communication
• Organization
• Problem-solving
• Tech-savvy
• Adaptability
• Proactiveness
• Professionalism
• Discretion
• Service-oriented
• Polished demeanor

Location

• Onsite

Work Type

• Full-time
• Monday–Friday | 8:00 AM – 5:00 PM

Experience Level

• Client-facing or hospitality roles in a corporate setting

Education Level

• High School Diploma
• Degree in hospitality or related field preferred
• Hospitality or customer service certification is a plus

Salary/Compensations

• $25—$27 USD

Benefits

• Career Growth opportunities
• Learning & Development programs
• Talent recognition programs
• Paid Time Off (Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked)
• Bonuses for employee and client referrals
• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts

About the Company

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
• Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

• At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
• SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.