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About the Role

As a General Manager (GM), you will provide reliable financial solutions to help customers navigate daily challenges. As the primary leader of the store, you will manage daily operations and lead your team to increase revenue, maintain compliance, and strengthen customer loyalty through first-class customer service. This is a dynamic, customer-focused environment designed to inspire high performance, growth, and innovation.

Responsibilities

Manage overall store performance by meeting or exceeding Company performance standards.
Coach, lead, and develop all team members to build new business and increase store growth.
Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Enforce adherence to quality standards, procedures, and local and state laws and regulations.
Supervise and maintain office security including cash management and loss prevention.
Conduct proper opening and closing procedures and train new staff in keyholder duties.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facility needs.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease.
Maintain a full-time work schedule with regular, in-person attendance, including weekends.

Requirements

Bilingual (Spanish/English) is required.
A high school diploma or equivalent.
Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
Operations experience in a leadership capacity.
Excellent verbal and written communication skills.
Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
Must be at least 18 years of age (19 in Alabama).
Background check required.
Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Skills

Spanish language proficiency
English language proficiency
Customer service
Leadership
Operations management
Communication skills
Microsoft Office proficiency
Point of Sale (POS) systems proficiency

Location

Austin, TX

Work Type

Full-time
Onsite

Experience Level

Minimum two years of supervisory or leadership experience

Education Level

High school diploma or equivalent
Associate's degree or higher (Preferred)

Salary/Compensations

$22.50 per hour
Eligible for performance bonuses

Benefits

Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system with e-learning modules.
Cross brand training.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, including telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Voluntary benefits including dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers.
Paid time off starting with 12 days in the first year.
Relaxed, business casual dress code.

About the Company

Community Choice Financial® Family of Brands is one of the largest consumer specialty finance organizations in the U.S.
We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states.
Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Equal Opportunity

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
CCFI Companies, LLC is an equal-opportunity employer.