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About the Role

The Executive Housekeeper is responsible for overseeing all aspects of the housekeeping department to ensure the highest standards of cleanliness, organization, and guest satisfaction throughout the hotel. This leadership role involves managing housekeeping staff, scheduling, training, and conducting inspections of guest rooms and public areas. The Executive Housekeeper also handles inventory control, budgeting, and ensures compliance with safety, sanitation, and brand standards. Working closely with other departments, the Executive Housekeeper ensures seamless guest experience and a well-maintained environment.

Responsibilities

Cleaning and maintaining guest rooms to a high standard of cleanliness, organization, and presentation.
Making beds, dusting, vacuuming, sanitizing bathrooms, and restocking amenities.
Reporting maintenance issues.
Following company procedures and safety guidelines.
Supervising associates in the Housekeeping and Laundry departments.
Assisting with interviewing, hiring, and training associates.
Appraising performance, rewarding, and disciplining associates.
Assigning work and inspecting work for conformance to standards, ensuring corrections are made.
Inspecting rooms, halls, and lobbies to determine repair needs and making recommendations.
Ensuring effective departmental communication through logs, daily standup meetings, and monthly department meetings.
Investigating complaints regarding housekeeping service and equipment and taking corrective action.
Attending staff meetings to discuss company policies and guest complaints.
Ensuring Safety Data Sheets are on file and current for all chemicals used.
Managing the Lost and Found program.
Maintaining an accurate inventory of supplies.
Processing department payroll.
Monitoring service trends using Guest Satisfaction Survey results.
Handling accounting and purchasing functions.
Ensuring the cleanliness of the Housekeeping and Laundry departments and surrounding areas, including guest rooms, public spaces, lobby, stairwells, guest laundry, fitness room, business center, outside grounds, and all storage rooms.
Checking fixtures, equipment, and room conditions for proper operation, settings, and maintenance, and reporting deficiencies.
Maintaining the budget by controlling labor, productivity, cleaning, laundry, and guest room supplies.
Ensuring standard operating procedures are adhered to and followed.

Requirements

One to three years related experience and/or training.
The associate must be able to lift and/or move up to 50 pounds.
Frequently exposed to chemicals.
Occasionally exposed to fumes or airborne particles and dust.
Works in an environment open to the general public.

Experience Level

One to three years related experience

Education Level

Associate's degree (A. A.) or equivalent from two-year college or technical school

About the Company

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration.
Our team provides exceptional service and creates memorable experiences for both our guests and employees.
Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role.
Come grow with us at Indus Hospitality Group!