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About the Role

Mears is seeking an organised and proactive Planner to join their local repairs team. This role is vital for efficiently scheduling repairs, allocating works to operatives, and ensuring jobs are completed quickly and to a high standard. The Planner will act as the key link between residents, operatives, and colleagues to deliver a customer-focused, responsive repairs service.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required.

Requirements

• Experience in a similar or the same role with similar or the same duties.
• Experience working in a fast-paced, pressurised environment.
• A customer-first approach with the ability to handle challenging situations.
• Candidates must have the entitlement to work within the UK.
• All roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Skills

• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational, and communication skills.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool.

Location

• Tower Hamlets

Work Type

• Full time
• Permanent

Education Level

• GCSE (or equivalent) in English & Maths

Salary/Compensations

• up to £31,000.00
• £31,000 Per Annum

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day
• Volunteering Leave
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

About the Company

• Mears are the largest provider of repairs and maintenance, and regeneration services across the UK.
• We are a highly responsible partner, committed to delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.

Equal Opportunity

• At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
• We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
• In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.