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About the Role

The Workday Production Support & Release Lead is responsible for the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform, covering production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release-assurance leadership role.

Responsibilities

Lead day-to-day production support operations for the Workday platform, ensuring platform stability, availability, and business continuity across HCM and Finance.
Own incident, problem, and change management processes, including major incident response, root cause analysis (RCA), and remediation planning.
Monitor platform health through KPIs, dashboards, alerts, and operational metrics, driving proactive issue identification and resolution.
Lead Workday bi-annual release planning, feature impact assessments, deployment readiness reviews, and production enablement activities.
Coordinate tenant refreshes, migrations, environment readiness, and deployment schedules while ensuring compliance with change governance processes and CAB approvals.
Establish and manage an enterprise test automation and regression testing program, validating platform readiness for releases, patches, and tenant updates.
Drive automation of operational workflows, service processes, and self-service capabilities to improve efficiency, reduce manual effort, and minimize production incidents.
Partner with Product, HR Technology, Finance Technology, Security, Risk, and external vendors to deliver executive reporting on platform reliability, operational risks, and release performance.

Requirements

Bachelor's degree, or equivalent work experience
Five to six years of relevant experience
Strong expertise in Workday Platform Administration, Production Support, Operations Management, and Service Delivery within large-scale enterprise environments.
Experience managing Workday releases, upgrades, tenant strategy, environment management, and tenant refresh processes across multiple Workday domains.
Experience supporting Workday HCM, Finance, Security, Integrations, and tenant management in a production environment.
Deep knowledge of Workday Security, Access Governance, Audit Controls, Compliance, Risk Management, and Enterprise Governance practices.
Expertise in ITIL-based Incident Management, Problem Management, Change Management, Release Management, and Major Incident Response.
Experience implementing automation, monitoring, observability, operational analytics, and continuous improvement frameworks to improve platform reliability and reduce operational risk.
Strong understanding of Workday Integrations, APIs, Reporting, Data Flows, and Enterprise Platform Services supporting critical business functions.
Proven ability to define and manage KPIs, SLAs, MTTR, service health metrics, operational scorecards, and executive-level performance reporting.
Exceptional stakeholder management, vendor management, communication, and leadership skills with the ability to influence cross-functional teams and drive operational excellence across Technology, HR, Finance, Security, and Risk organizations.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Skills

Workday Platform Administration
Production Support
Operations Management
Service Delivery
Workday releases
Workday upgrades
Tenant strategy
Environment management
Tenant refresh processes
Workday HCM
Workday Finance
Workday Security
Workday Integrations
Workday tenant management
Workday Security
Access Governance
Audit Controls
Compliance
Risk Management
Enterprise Governance
ITIL-based Incident Management
Problem Management
Change Management
Release Management
Major Incident Response
Automation
Monitoring
Observability
Operational analytics
Continuous improvement frameworks
Workday Integrations
APIs
Reporting
Data Flows
Enterprise Platform Services
KPIs
SLAs
MTTR
Service health metrics
Operational scorecards
Executive-level performance reporting
Stakeholder management
Vendor management
Communication
Leadership

Location

U.S. Bank location

Work Type

Hybrid

Experience Level

Five to six years of relevant experience

Education Level

Bachelor's degree

Salary/Compensations

$119,765.00 - $140,900.00

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

About the Company

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.