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About the Role

Oversee front-end and service operations, ensure strong execution of company service programs, and lead teams that deliver a fast, friendly, and compliant shopping experience in a dynamic, customer-facing environment.

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front-end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Requirements

• Strong customer-service focus with a calm, professional team presence
• Effective communication, coaching, and conflict-resolution skills
• Strong organization, prioritization, and planning abilities
• Ability to multitask in a fast-paced, customer-facing environment
• Front-end and customer service operations
• Cash handling, cash office accuracy, and compliance execution
• Labor planning, scheduling, and service productivity
• Service standards, audit readiness, and loss prevention support
• Store operations, service programs, and front-end systems
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications
• Ability to review service metrics, labor usage, and performance trends
• Ability to train, coach, and develop associates and supervisors
• Ability to stand, move, lift, carry, or push moderate loads as required
• Flexible availability including evenings, weekends, and holidays
• Reliable attendance
• Compliance with company policies, safety standards, and the Code of Business Conduct

Skills

• Customer service
• Leadership
• Operational excellence
• People development
• Operational consistency
• Team leadership
• Customer engagement
• Operational discipline
• Service excellence
• Communication
• Coaching
• Conflict resolution
• Organization
• Prioritization
• Planning
• Multitasking
• Cash handling
• Loss prevention

Location

• In-store

Work Type

• Full-time

Experience Level

• Management

Salary/Compensations

• Competitive wages paid weekly

Benefits

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

About the Company

• Albertsons Companies is at the forefront of the revolution in retail.
• Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.
• Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.
• We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia.
• Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
• Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us.
• We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Equal Opportunity

• Albertsons is an Equal Opportunity Employer
• This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law.
• Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
• We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).