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About the Role
The ONroute Brand Manager is responsible for managing the day-to-day operations of assigned brands, overseeing the hourly team, and ensuring financial goals, franchise brand standards, and customer service excellence are met.
Responsibilities
- Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets
- Executing ordering and all inventory processes
- Hiring, training, coaching, and development of team, including Health & Safety
- Delivering brand, audit and customer service standards
- Acting as Manager-in-Charge when General Manager or AGM are not in plaza
- Accountable for inventory levels and delivering budgeted food cost targets
- Ensuring orders are placed, received, stored, and reconciled on time
- Training, coaching, and managing food cost on the floor daily
- Posting pro-active action plans, production build charts, and reviewing waste daily
- Role modeling and ensuring team is trained to meet or exceed brand, audit, and customer service standards
- Completing self-audits and assessments and developing action plans
- Achieving the highest quality of customer service at all times
- Hiring, training, coaching, and developing team members
- Communicating clear performance expectations and providing feedback
- Recognizing positive performance regularly
- Accountable for all scheduling and achievement of labor targets
- Ensuring all day-to-day Health & Safety processes and procedures are followed
- Ensuring each shift has required trained representation for auditing purposes
- Effective communication and enforcement of employee code of conduct, employee relations, asset management, and all other ONroute policies
- Holding employee team accountable to follow all ONroute procedures and policies
- Acting as Manager-In-Charge to ensure overall needs of the plaza are prioritized
- Working collaboratively across all brands
- Ensuring delivery of highest customer service levels
- Effectively managing all day-to-day plaza activities
- Ensuring compliance with all ONroute and governmental standards, regulations, and policies
Requirements
- Requires 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
- Experience with POS Systems
- Experience with Microsoft Office (Word, Excel, Outlook)
- Ability to lead by example
- Dedicated to training, coaching and developing your team to deliver results
- Demonstrated exceptional customer experience focus
- Strong interpersonal and collaborative skills
- Excellent communication skills
- Approachability
- Sound operational experience and knowledge within the fast-food/food service industry
- Must have reliable transportation to get to and from the plaza
Skills
- Inventory management
- Food cost management
- Team leadership
- Customer service
- Health & Safety
- Scheduling
- POS Systems
- Microsoft Office (Word, Excel, Outlook)
- Interpersonal skills
- Communication skills
- Operational management
- Fast-food/food service operations
Location
- 27585 HWY 401 EASTBOUND, DUTTON, N0L 1J0
Work Type
- Full-time
Experience Level
- 3-5 years of experience as a Supervisor or Manager
Salary/Compensations
- $49,300 - $69,000
About the Company
- ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario.
- We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.
- ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)
Equal Opportunity
- ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario.
- If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.
- ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all.
- We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.
- We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.