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About the Role
The City Clerk's Office is seeking a knowledgeable and proactive Records Management Professional to consult on records policies and procedures, interpret retention schedules, and train staff. Strong communication and presentation skills are essential.
Responsibilities
- Serve as a subject matter expert on records and information management laws, regulations, and industry best practices.
- Conduct research on citations and records-related laws and regulations at the local, state, and federal levels to support policy development and compliance.
- Facilitate and document meetings, including capturing action items and mapping processes using flowcharting methodologies.
- Assist in planning, executing, and closing projects related to records and information governance, ensuring alignment with organizational objectives and compliance standards.
- Develop and maintain spreadsheets and databases to support tracking of training activities, project milestones, and compliance metrics.
- Contribute to the review and revision of Standard Operating Procedures (SOPs), policies, and procedures to improve records management practices.
- Establish and manage project schedules using project planning tools; maintain and communicate project status reports to stakeholders.
- Train and consult with executives, managers, supervisors, and staff to promote understanding and adherence to records laws and regulatory requirements.
- Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
- Develops and maintains databases to support data analysis and research findings for business projects.
- Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
- Writes reports that summarize findings, data collection techniques, implementation options, etc.
- Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
- Communicates project/process status.
- Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
- Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
- Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
Requirements
- Strong understanding of records management best practices, relevant laws, and regulatory compliance.
- Strong communication skills.
- Ability to develop and present clear, engaging presentations.
- Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
- Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
- Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
- Knowledge of performance measures, quality improvement programs and project management methods.
- Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Ability to quickly recognize and analyze irregular data and situations.
- Ability to work independently and with teams.
- Leads analysis and evaluation of the effectiveness of record-keeping operations City-wide using knowledge of professional information governance and management theory, best practices, principles, standards, industry trends, and compliance requirements, and legal retention requirements.
- Provides technical and best practice recommendations and participates in the development and information of the City-wide records and information management program including indexing, archival, retention, disposition, an classification policies, standards, and procedures.
- Knowledge of document management systems, document scanning technologies, content management systems, databases, and department/enterprise business applications.
- Skill in oral and written communication.
- Ability to train others.
- Knowledge of training methodologies and techniques including curriculum development.
- Knowledge of professional records and information management theory, best practices, principles, standards, industry trends, and compliance requirements.
Skills
- Records management
- Policy development
- Regulatory compliance
- Retention schedules
- Training
- Communication
- Presentation development
- Project management
- Quality management
- Change management
- Business process improvement
- Research
- Data analysis
- Database management
- Flowcharting
- Information governance
- Document management systems
- Document scanning technologies
- Content management systems
Location
- Austin City Hall, 301 W 2nd St, Austin, TX 78701
Work Type
- Full-time
Experience Level
- 1 year experience related to the job
- Experience may be substituted for education up to a maximum of four (4) years.
Education Level
- Bachelor’s degree from an accredited college or university with major coursework in a field related to the job
- Certification in information governance/information management (Certified Records Manager, Information Governance Professional, Certified Information Professional or similar certification) or ability to obtain within 6 months.
Salary/Compensations
- $62,280 to $77,850 annually
Benefits
- Low-cost medical, dental, vision
- Paid leave time
- Highly competitive retirement plan
- Training opportunities
About the Company
- At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
- As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
- Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
- Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
- Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
- By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
Equal Opportunity
- The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
- In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
- City of Austin is committed to compliance with the Americans with Disabilities Act.