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About the Role

Join a market-leading business and scale your career. MERKUR Slots is passionate about providing customers with a warm welcome and a great experience through excellent service. We invest in training and support our colleagues to be their best.

Responsibilities

• Maximize venue sales through marketing and promotional activities.
• Ensure the highest standards of presentation and customer service.
• Achieve venue targets and make the venue the best for customers and colleagues.
• Overall responsibility for the performance and profitability of a licensed gaming centre.
• Champion company standards and best practice within the venue.
• Ensure marketing, promotional activities, and events are delivered correctly.
• Maintain physical and personal security.
• Control cash/assets and minimize risk of loss.
• Provide excellent customer service and build relationships with regular customers.
• Operate in accordance with LCCP.
• Develop the team and complete training in line with launches, refreshed, and in line with company policy.
• Ensure staff are properly managed and instances of poor performance or misconduct are dealt with professionally.
• Recruit and train new team members.
• Maintain market and competitor awareness.
• Ensure venue cash collections are carried out in accordance with Company procedures.
• Monitor and analyze machine income levels.
• Achieve KPIs and audits, including international and compliance.
• Adhere to all health and safety practices and procedures.
• Complete all administration tasks correctly and to the required standard.
• Actively manage and promote safeguarding and social responsibility measures.
• Respond positively, promptly, and appropriately to all customer feedback/enquiries.
• Maintain a high standard of personal presentation and ensure all employees adhere to the brand dress code.
• Actively discourage harassment, bullying, victimisation, or discrimination.

Requirements

• Ability to work to budgeted targets.
• Management experience within retail, hospitality, or the gambling sector is desired.
• Experience with management reporting and administration.
• Experienced managing a team.
• Experience with creating staff rotas.
• Excellent communication and organisational skills.
• Ability to be flexible and adaptable.
• Understanding of budgeting as well as Profit and Loss reports.
• Flexibility to work both day and night shifts (if your venue is a 24-hour operation).

Skills

• Marketing
• Promotional activity
• Customer service
• Leadership
• Communication
• Organisation
• Budgeting
• Profit and Loss reporting
• Staff management
• Team development
• Recruitment
• Training
• Health and safety
• Safeguarding
• Social responsibility

Location

• Putney

Work Type

• Full-time

Experience Level

• Management experience

Salary/Compensations

• £40,060.80 per annum
• Plus Bonus opportunities

Benefits

• 28 days holiday (including Bank Holidays)
• Quarterly Bonus Scheme
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

About the Company

• MERKUR Casino UK Ltd is part of the MERKUR Group (formally the Gauselmann Group), one of Europe’s leading gaming and entertainment companies.
• The group operates Internationally, with a strong presence in Germany alongside numerous other countries including the UK, Spain, the Netherlands, Czech Republic and Serbia.
• MERKUR Casino UK Ltd operates a number of venues throughout the UK including over 230 adult gaming centres and high street bingo venues, and a number of casinos under the MERKUR Casino brand.

Equal Opportunity

• MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
• MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.