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About the Role

As a Customer Delivery Driver, you will deliver Waitrose produce and provide Partner-led service to customers' doors from our Customer Fulfilment Centre in Coulsdon. Deliveries are for online orders within London and surrounding areas. An additional Night Premium of £3.75 per hour applies to hours worked between 22:00 - 06:00. Applicants must be 18 years or older.

Responsibilities

• Checking delivery routes for the day.
• Ensuring vehicle safety checks are complete and maintaining road compliance and health and safety.
• Acting as a brand ambassador for Waitrose with a focus on customer service.
• Assisting customers with their shopping and building rapport.
• Supporting the wider CFC team with general shopkeeping tasks when required.

Requirements

• Full valid B-Category UK manual driving licence with no more than 6-points.
• Great customer service skills.
• Ability to cope with the physical requirements of the role, including lifting crates, walking up staircases, and moving cages.

Skills

• Customer service

Location

• Coulsdon
• London

Work Type

• Permanent
• Full-time
• 37.5 hours

Experience Level

• Partnership Level 10

Salary/Compensations

• £15.98 Hourly

Benefits

• Night Premium at a rate of £3.75 per hour for hours worked between 22:00 - 06:00.
• Support for flexible working (e.g., flexible or compressed hours, job sharing, shorter hour contracts).

About the Company

• We are the largest employee-owned business in the UK, comprising John Lewis and Waitrose.
• Our purpose is to build a happier world.
• We are focused on being brilliant at retail, innovating, adapting, and diversifying.
• We uphold the principle of 'Never Knowingly Undersold' on price, quality, and service.
• As Partners, we share ownership and rewards, contributing to our success and treating everyone with kindness and respect.
• We strive to create an inclusive environment where everyone belongs, can be themselves, and can THRIVE.
• We emphasize individual and collective growth.

Equal Opportunity

• Some roles are subject to pre-employment vetting, which may include DBS checks.
• DBS checks are carried out by a third-party registered body.
• Financial probity checks may also be required for some roles.
• We encourage prompt completion of vetting documents to avoid delays.
• We recommend applying as soon as possible as vacancies can close early.
• We want all Partners to have a good work-life balance and support flexible working.