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About the Role

The Dealer Services Specialist II embodies a One Manheim mindset, facilitating client interactions across various Manheim channels and locations. The specialist II focuses on building strong client relationships, offering strategic guidance, and providing solutions to meet evolving needs. This role requires navigating a complex and competitive matrix style organization, fostering synergies between digital and physical channels, and ensuring seamless collaboration with business partners.

Responsibilities

Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions.
Utilize industry insights and product knowledge to provide valuable guidance and recommendations.
Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients.
Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish.
Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations.
Empower clients through personalized coaching sessions to adeptly utilize our suite of tools.
Educate clients on marketplace policies to ensure compliance and maximize their success across the platform.
Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

Requirements

Minimum High School Diploma/GED and 3 years’ experience in a related field.
Any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years’ experience in a related field.
Strong verbal and written skills.
Strong organizational skills.
Strong analytical skills and attention to detail.
Ability to build strong business relationships.
Problem solving and de-escalation skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Must reside within commuting distance of Syracuse, Rochester, NY.
Must be able to work onsite at an auction location a minimum of twice per month.
Must visit dealerships within the assigned territory a minimum of four times per month.
Must clear a pre-employment drug test.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Skills

Client relationship management
Strategic guidance
Solution-oriented approach
Sales process coordination
Data utilization
Client education
Prioritization
Professionalism
Customer satisfaction enhancement
Consultative approach
Industry insights
Product knowledge
Communication
Interpersonal skills
Problem-solving
De-escalation

Location

Syracuse, NY
Rochester, NY

Work Type

Hybrid
Onsite (minimum twice per month)
Travel (50% of the time)

Experience Level

3 years experience in a related field
5 years experience in a related field

Education Level

High School Diploma/GED
Bachelor's degree in a related discipline (Preferred)

Salary/Compensations

$22.02 - $33.08/hour
Potential for additional compensation (commission and/or incentive program)

Benefits

Minimum sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

About the Company

Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike.
Employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim.
Cox is a drug-free workplace.

Equal Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets.