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About the Role
Williams Lea seeks a Front of House and Hospitality Associate to join our team at a prestigious law firm. The role focuses on creating a warm, welcoming, and seamless client experience, anticipating client needs, and providing high-quality refreshments and meeting support. This position demands discretion, professionalism, and the ability to multitask.
Responsibilities
- Meet and welcome clients and visitors, ensuring compliance with building policies and providing exceptional support for queries and services.
- Manage diaries, meeting and event logistics, and maintain front-of-house areas to ensure they are clean, organised, and well-stocked.
- Coordinate last-minute room bookings and schedule changes using booking systems.
- Handle internal and external calls professionally, taking accurate messages and managing communications efficiently.
- Support client printing services, including document handling, scanning, and printing, while maintaining strict confidentiality.
- Process invoices in an organised and timely manner.
- Collaborate effectively with other departments, promoting a unified ‘one team’ approach to guest services.
- Perform regular visual maintenance of client areas and manage stock of office and meeting room supplies, and deliveries.
- Maintain a polished, professional appearance by adhering to uniform standards and company policies.
- Arrange and serve refreshments and catering for lunches, events, and functions.
- Prepare meeting rooms to the highest standard and oversee on-site events.
- Conduct daily meeting room checks and maintain presentation standards.
- Escort clients to meeting rooms, offering assistance with coats, luggage, and refreshments.
- Manage stock and supplies for meeting rooms, ensuring all areas and storage are fully stocked and orderly.
- Maintain up-to-date knowledge of local transport, restaurants, and amenities.
- Proactively raise process improvements or concerns with the appropriate management.
- Act as Fire Marshall and be familiar with all emergency and evacuation procedures for the office.
Requirements
- Minimum 1 year of professional experience in reception, hospitality, hotel, or corporate front-of-house environments.
- Experience with food preparation and a clear understanding of food hygiene standards.
- Ability to create, maintain, and enhance client relationships.
- Ability to make independent decisions aligned with business needs and policies.
- Flexibility with working shifts.
Skills
- Hospitality
- Client service
- Administration
- Email management
- Internal systems operation
- General operational tasks
- Interpersonal skills
- Communication skills (written and verbal)
- Organisation
- Detail-orientation
- Proactiveness
- Innovation
- Teamwork
- Discretion
- Professionalism
- Multitasking
Location
- London, EC2V 6DN
Work Type
- Full Time
- Permanent
- Onsite
Experience Level
- Minimum 1 year of professional experience
Salary/Compensations
- £30,000 per annum
Benefits
- Company benefits
- 25 days holiday, plus bank holidays
- Salary sacrifice schemes
- Retail vouchers
- TechScheme
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
- Future career development prospects
About the Company
- Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services.
- We have long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
- Williams Lea employees nearly 7000 people worldwide.
- We provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Equal Opportunity
- The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.
- It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
- If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.