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About the Role

The Private Client Specialist I provides sales and relationship support for Relationship Managers and Investment Advisors serving high-net-worth clients, focusing on banking, lending, and High Net Worth Investing. This role is primarily responsible for client onboarding, including the timely and accurate initiation, transfers, and communication for new account openings and fundings. The PCS I will also participate in basic financial planning discussions and client relationship reviews, supporting other team members and providing administrative, analytical, and service support.

Responsibilities

Ensures a legendary service is provided during every customer interaction to maximize retention and growth.
Handles complex financial transactions where products and services are highly competitive.
Coordinates with relationship managers to ensure that all new clients receive the complete onboarding experience.
Assists in deepening wallet share by anticipating client needs and suggesting appropriate banking, lending, and/or investment solutions.
Leverages and coordinates specialists (Taxes, Trust and Estate) to provide interdisciplinary expertise for complex clients.
May act as primary contact for client relationships regarding portfolio information and basic financial planning.
May resolve difficult client issues, problems, and requests.
Identifies opportunities within the portfolio to seek ways to Retail, Commercial and other Wealth Partners.
Executes in a manner that is compliant with regulations, policies, and procedures.
Adheres to all federal, state, SRO regulations and Firm policies related to all business activities.
Responsible for understanding and adhering to TD Wealth FCRM/ATF Policies and Procedures.
Responsible for implementing TD's Customer Identification Program (CIP) by collecting and verifying required customer identification information.
Contributes individually and as a team member to ensure strong performance, collaboration, and enthusiasm.
Represents TD Wealth to the public in a professional manner.
Is involved in your community and supports TDBG charity and community initiatives.
Ensures service to external clients and/or internal clients reflects TDBG standards and guiding principles.
Supports assigned team members in meeting service commitments to clients through proactive communication.
Provides consistent and accurate administrative support to assigned team members, including filing, report generation, presentation material, written proposals, and spreadsheet reporting.
Efficiently manages and promptly responds to all incoming inquiries/requests for information.
Completes all applicable specialized training.
Performs necessary duties to assist assigned team members with all aspects of account administration, retention, specialized services, and other responsibilities.
Maintains various databases and computer systems by entering transactional and other data, updating information, and ensuring data accuracy.
Creates reports summarizing information as required.
Guides and directs others as necessary; acts as a specialist resource to support all wealth management areas.
Keeps others on the team informed about the status of account administration, retention, and projects.
Completes assigned administrative/Client service tasks within policy and operating procedures.
Identifies and recommends technological/process improvements which may improve overall productivity and Client satisfaction.

Requirements

Internal candidates: 3+ years of experience working with TD's client platforms required.
Experience in professional services and with working with affluent clients is required.
Knowledge of MS Word, Excel, PowerPoint and working with Contact Management databases is essential.
Possess a reasonable knowledge of investments, and can generate reports pertinent to the management of client investment portfolios.
Demonstrates ability to manage multiple responsibilities and timelines.
Proven track record of delivering results and executing with excellence.
Criminal and financial background investigation is required pursuant to FINRA Rule 3110(e) and successor regulations.
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
Must be eligible for employment under standards established by FINRA.
Satisfactory results on a criminal background check, credit report check, civil litigation search, and regulatory agency or self-regulatory organization enforcement action search are required by federal law for this position.

Skills

Sales support
Relationship support
Client onboarding
Financial planning discussions
Client relationship reviews
Administrative support
Analytical support
Service support
Customer-centricity
Financial transactions
Financial planning software
Subject matter expertise
Client discovery
Client profiling
Anticipating client needs
Suggesting solutions
Interdisciplinary expertise
Portfolio information
Client issue resolution
Regulatory compliance
Continuing Education
FCRM/ATF Policies and Procedures
Customer Identification Program (CIP)
Customer Due Diligence
Enhanced Due Diligence
Teamwork
Professional representation
Community involvement
Proactive communication
Filing
Report generation
Presentation material creation
Written proposal creation
Spreadsheet reporting
Inquiry management
Specialized training completion
Account administration
Retention
Specialized services
Database maintenance
Data entry
Data accuracy
Report creation
Guidance and direction
Specialist resource
Status updates
Task completion
Technological improvement identification
Process improvement identification
Client satisfaction improvement
Self-starter
Minimal supervision
Organization
Initiative
Communication skills
Written communication skills
Verbal communication skills

Location

Melville, New York, United States of America

Work Type

Full-time

Experience Level

Internal candidates: 3+ years of experience working with TD's client platforms required
Experience in professional services and with working with affluent clients is required

Education Level

Bachelor degree preferred

Salary/Compensations

$25.75 - $38.50 USD

Benefits

Growth opportunities
Skill development
Base salary
Variable compensation/incentive awards
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Regular career, development, and performance conversations with your manager
Access to an online learning platform
Variety of mentoring programs
Training and onboarding sessions

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.