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About the Role

As a NAPA Counter Sales associate, you are the "face of the retail store" and the go-to person for customers entering our retail stores for all their automotive needs. This role is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work full/part-time, or want to get your foot in the door to explore other careers.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person at the counter or over the phone.
• Use parts knowledge to assist other NAPA team members in answering customer questions.
• Provide outstanding customer care and interactions.
• Bring customer focus and high energy to fast-paced stores.
• Welcome retail customers and engage to provide a positive consumer experience.
• Utilize technology, including computer systems, cash registers, telephones, and paper catalog systems.

Requirements

• Genuinely enjoy helping retail and wholesale customers with auto parts and service questions.
• Have parts experience from working in the automotive industry or from tinkering with/repairing cars and trucks.
• Willingness to learn all things automotive if lacking prior parts background.
• Desire to join a team for learning and career growth.
• Valid Driver's License.
• Previous experience in a parts store or automotive industry or a willingness to learn all things auto parts.
• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Ability to thrive in fast-paced retail environments.
• Great listening skills and empathy for customers.
• Entirely customer-centric (external/internal).

Skills

• Automotive parts knowledge
• Customer service
• Computer systems
• Cash register operation
• Telephone operation
• Paper catalog system usage
• Communication skills
• Listening skills
• Empathy
• Cataloging systems (a plus)
• Inventory management systems (a plus)
• ASE Certifications

Location

• Retail stores

Work Type

• Full-time
• Part-time

Experience Level

• Entry-level
• Experienced

Education Level

• High School Diploma or GED
• Technical or Trade school courses or degree

Benefits

• Competitive Pay
• Outstanding health benefits
• 401K

About the Company

• NAPA is more than a Parts Store and is looking for great talent to join the NAPA family.
• NAPA is a stable company, Fortune 200 with a "family" feel.
• Offers a culture of promotion from within, encouraging creativity, finding solutions/fixes, and where no two days or career paths are the same.
• Provides great training and ongoing development with support from multiple leaders and the team.

Equal Opportunity

• GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
• GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.