Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, including demographic and financial information, and obtains necessary signatures. Communicates mandated patient information and verifies its accuracy. Processes include insurance verification, obtaining precertification/authorization, co-payment collection, and discussing financial assistance needs with patients.

Responsibilities

Manages incoming calls while providing necessary information.
Greets patients and/or their representatives and provides direction as needed.
Schedules and/or preschedules patient appointments.
Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy.
Identifies services where no payment source has been identified to follow up with communication of financial assistance and/or payment arrangements.
Verifies insurance eligibility/coverage and obtains necessary precertifications/authorizations when applicable.
Collects/processes co-payments, deductibles, and/or other types of payments.
Provides an estimate of cost when applicable.
Reviews charges in charge review WQs for completeness and accuracy.
Ensures the accuracy of all data collected while meeting regulatory requirements as outlined by departmental policy.
Communicates with external customers such as payers, physician offices, and other departments.
Accurately sets up new patient records via Care Connect.
If qualified, may be asked to interpret on occasion.
Performs other duties as assigned.
Flexibility and transportation to other medical group locations or other affiliated locations required (RGMG Only).

Requirements

Intermediate computer skills
Excellent customer service and communication skills
One year of customer service experience preferred.
Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Location

Rochester, NY

Work Type

Full-Time

Experience Level

1 year of customer service experience preferred

Education Level

2-year degree or equivalent combination of education and work experience preferred
Associate degree preferred

Salary/Compensations

$17.85 - $20.00

About the Company

Rochester Regional Health is an Equal Opportunity Employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.