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About the Role

The Housing Retention Specialist implements supportive services to promote long-term housing stability, prevent eviction, and avoid return to shelter. This role involves managing a caseload of up to 20 households, conducting home visits, and collaborating with various stakeholders to ensure tenant well-being.

Responsibilities

• Conduct regular home visits in tenants’ apartments
• Escort tenants to appointments as needed
• Conduct initial and ongoing assessments to assess observed and self-identified needs, and create mutually agreed upon service plans
• Provide assistance obtaining and maintaining entitlements and benefits including advocacy and guidance with subsidy recertification, Public Assistance, SSI/SSDI, voucher renewal, and SCRIE/DRIE applications and renewal
• Promote financial literacy through group programming, workshops, and individual sessions
• Connect tenants to short-term rental assistance by referring households in need to the local Homebase provider and other rental assistance programs
• Provide education and guidance around lease responsibility
• Collaborate with building management during regular meetings to address any concerning issues
• Provide referrals to community based primary care and behavioral health services
• Support education and job training including workshops, individual counseling, referral to educational resources, and referral to vocational preparation resources
• Provide DV/IPV support including crisis intervention, safety planning, and connection to community resources
• Assist with tracking school attendance and school interventions
• Maintain record keeping in compliance with agency standards as well as those of City and State agencies
• Perform other duties as assigned

Requirements

• Minimum 3 years of experience working with formerly homeless individuals and families
• Housing-based case management experience strongly preferred
• Demonstrated understanding of behavioral health, and is familiar with best practices in mental health and substance use recovery which are rooted in harm reduction
• Ability to positively engage with residents who present with special needs
• Strong collaborative skills; ability to work successfully with a wide range of internal and external stakeholders
• Excellent interpersonal skills, creativity, and problem-solving ability
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams
• Experience with electronic case records, Foothold/AWARDS a plus
• Ability to learn new programs

Skills

• Microsoft Office Suite
• Electronic case records
• Foothold/AWARDS
• Interpersonal skills
• Creativity
• Problem-solving

Location

• New York City

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• Bachelor’s degree in Social Work or related field required
• MSW preferred

About the Company

• Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut.
• Supportive housing is a proven and cost-effective solution to chronic homelessness.
• Breaking Ground's programs and services help people experiencing street homelessness to come indoors.
• Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Equal Opportunity

• EOE/M/F/Vet/Disabled