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About the Role

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Must be at least sixteen (16) years or older.

Skills

• Retail and/or customer service experience preferred

Location

• LI-VALLEY STREAM, NY

Work Type

• Full-time

Salary/Compensations

• $17.25 - $20.30

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts
• Access to partner discount programs

About the Company

• Our purpose is to fuel the joy of creativity and celebration.
• We are the leading destination for creating and celebrating in North America.
• We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
• For more information, please visit www.michaels.com.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• Michaels is committed to the full inclusion of all qualified individuals.
• In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
• If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).