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About the Role

The Community Account Specialist is responsible for all accounting operations of the community, including posting payments, processing Deposit Accounting forms, and completing Final Deposit Accounting. This role also involves administrative and customer service duties, ensuring compliance with company policies and processes.

Responsibilities

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status.
• Resolves customer escalations in a timely and accurate manner.
• Maintains the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication.
• Ensures compliance of company money management and accounts receivable policies and procedures.
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications.
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End.
• Ensures systems are kept up to date and accurate for data integrity and reporting purposes.
• Supports legal proceedings for unpaid rent, including unlawful detainer, small claims, and eviction processes.
• Assists with other ad hoc requests and reports as needed.
• Maintains alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.

Requirements

• High school diploma or equivalent required.
• One year’s experience in a customer service environment preferred.
• Must have a valid driver's license.
• Maintains alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex.
• Maintains compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.
• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.
• Regular, consistent, and timely attendance required.
• Ability to comprehend, analyze, and interpret documents.
• Ability to solve problems involving several options in situations.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Highly organized and demonstrated project management skills.
• Ability to exercise initiative.
• Ability to meet all job requirements and assignments.

Skills

• Customer service
• Communication
• Project management

Location

• San Jose, California

Work Type

• Onsite
• Full-time
• Regular

Experience Level

• One year's experience in a customer service environment preferred

Education Level

• High school diploma or equivalent
• College degree preferred

Salary/Compensations

• $26.92 - $31.25 per hour

Benefits

• Medical
• Dental
• Vision
• Paid parental leave
• 401k employer match
• Excellence rewards
• Wellness programs
• 12 paid holidays
• 15 PTO days
• Housing discount of 20%
• Discretionary Annual Bonus program

About the Company

• Essex provides great communities in which to live, work and invest.
• We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams.
• Working at Essex is not a destination. It is a journey where you can confidently build your career.

Equal Opportunity

• Fair Housing
• Landlord Tenant
• Local Building Codes
• OSHA
• EEOC