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About the Role

As a General Manager, you will lead a high-performing Pet Care Center, prioritizing pets, inspiring partners, delighting customers, and driving business results. You are accountable for people, performance, and process, serving as a role model for leadership. Your passion for pets and people will be key in building engaged teams, driving profitable growth, and ensuring high standards of animal care, safety, and customer experience.

Responsibilities

Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met.
Create an environment where pets and pet parents feel welcomed, supported, and cared for.
Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets.
Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service.
Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center.
Create a positive, collaborative culture where partners feel engaged, supported, and empowered to grow.
Lead by example — coaching in the moment, celebrating wins, and making work meaningful and fun.
Own the business: drive sales growth, profitability, and operational excellence.
Analyze financial and operational results, identify opportunities, and take decisive action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact.
Develop a strong leadership bench and succession plan.
Lead performance management, coaching, and accountability for all partners.
Promote continuous learning, growth, and career development.
Foster a culture of teamwork, inclusion, and shared ownership.
Meet or exceed sales, profitability, and operational goals.
Leverage Petco tools, programs, and insights to grow the business.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through strong loss prevention and inventory controls.
Complete required administrative, payroll, and inventory tasks accurately and on time.

Requirements

3+ years of management experience (retail leadership preferred).
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
A genuine passion for pets and customer service.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Skills

People leadership
Coaching
Talent development
Business acumen
Financial acumen
Operational acumen
Communication
Problem-solving
Organizational abilities
Customer service

Location

Pet Care Center retail environment

Work Type

Full-time
Onsite

Experience Level

Management experience

Education Level

High school diploma or GED preferred

Salary/Compensations

$39.00 - $65.00 Hourly or Salary Range

Benefits

Health benefits
Financial benefits
401K
Incentives
PTO

About the Company

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.
We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between.
We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.
In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Equal Opportunity

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.