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About the Role

As a Customer Service Consultant, you will provide outstanding service, educate customers on digital platforms, and offer choices for banking. You will raise fraud awareness, identify and support vulnerable customers, and ensure financial inclusion. We are looking for individuals passionate about customer experience, ambitious, and helpful. Previous customer service experience is not essential; strong communication and a passion for exceeding customer expectations are key. HSBC offers coaching, development, and career advancement opportunities.

Responsibilities

Be the first point of contact for customers within the Branch Customer Service Team.
Take ownership of individual customer needs and deliver an exceptional customer experience.
Educate customers on HSBC digital services and fraud awareness.
Identify customers in vulnerable situations and determine appropriate support.
Assist customers with complex banking needs to ensure they feel supported.

Requirements

Demonstrate excellent communication skills for effective conversations, building connections, and showing empathy.
Ability to take ownership of customer inquiries through to resolution.
Deliver a personalized, friendly, and efficient service.
Be resilient to a continuously changing environment.
Must be a UK Resident over 18.
Must have valid right to work in the UK for a minimum of 14 months.
Unable to offer sponsorship for this role.
Students on visas that do not allow 35 hours of work per week cannot be considered.

Skills

Customer Service
Communication
Problem-solving
Empathy
Adaptability

Location

Work Type

Full-time
Onsite

Experience Level

Entry Level

Salary/Compensations

£27,200 per year

Benefits

Annual discretionary performance bonus
Over six weeks of holiday (including bank and public holidays)
Option to buy more holiday
Perks at Work Benefit with access to 30,000+ national and local employee discounts
Market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times annual salary
Access to a flexible benefits platform (Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover, etc.)
Sharesave schemes

About the Company

HSBC is passionate about coaching and developing its people.
Being open to different points of view is important for HSBC's business and the communities it serves.
HSBC is dedicated to creating diverse and inclusive workplaces.
HSBC is committed to removing barriers and ensuring careers are inclusive and accessible.
HSBC is a Disability Confident Leader.

Equal Opportunity

No matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.