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About the Role

We have immediate openings for Customer Service Representatives. Start right away and join a team that invests in its people, fostering an inspirational, inclusive, and innovative culture where every team member has a true sense of belonging.

Responsibilities

• Handle and accurately follow standard operating procedures for all customer purchases, returns, exchanges, store credits, and discounted transactions.
• Properly secure cash and other negotiable documents.
• Incorporate suggestive selling techniques when assisting customers.
• Respond to customer inquiries and needs.
• Assist with replenishing merchandise, store layout, recovery, and general housekeeping of the store.
• Monitor and maintain floor stock and fitting room areas.
• Maintain awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.

Requirements

• Customer service experience, demonstrating a culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
• Desire to learn and adapt to new programs.
• Ability to work well and consult with associates at all levels.
• Ability to contribute to a positive work environment.
• Ability to stand and walk for the majority of the work shift.
• Ability to frequently bend, squat, and twist.
• Ability to lift up to 50 lbs.
• Ability to climb a ladder to reach merchandise and/or supplies.
• Ability to see and distinguish between fabric patterns and colors.

Skills

• Customer service
• Suggestive selling
• Product knowledge
• POS operations

Location

• 80 stores

Work Type

• Flexible schedules

Salary/Compensations

• Competitive hourly rates

Benefits

• Tuition reimbursement
• Generous employee discount on first purchase
• Ongoing discounts on purchases made at any Tailored Brands store

About the Company

• For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices.
• Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.
• We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging.
• We help people confidently express their true selves so they can be their best.

Equal Opportunity

• Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.