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About the Role
The Chief Operating Officer (COO) assists the City Librarian in planning, evaluating, and directing the Library's operations, focusing on comprehensive planning and fiscal oversight of major support divisions including Finance, Facilities, Human Resources, Information Technology, and Research, Strategy & Analytics.
Responsibilities
- Oversees the organizational structure, policies and procedures, staff assignments, service levels, and administrative systems for the Library Support Divisions to accomplish the department's mission and objectives effectively and efficiently.
- Directs the identification, evaluation, and implementation of service enhancements.
- Leads change management and project management initiatives across assigned functional areas.
- Directs the development and implementation of division goals and work plans.
- Manages the allocation of resources for optimal organizational performance.
- Performs a lead role in implementing the Library’s strategic plan, capital plan, and development and maintenance of a comprehensive technology plan and organizational hiring plan.
- Consults with the Mayor/Mayor's staff regarding the activities of the functional area assigned and coordinates with other City departments in addressing service needs.
- Represents the Department before or provides information to commissions, boards, committees and representatives from federal, state and local agencies, organizations, and the media.
- Serves as the department head in the City Librarian's absence.
- Directs the development and implementation of the capital and operational budget.
- Leads data-informed budget and expenditure decisions for the Library.
- Oversees fiscal activities to ensure expenditures adhere to the approved budget, meet compliance requirements, are fiscally prudent, and align with the department mission and strategic plan.
- Collaborates with members of the Library’s executive management team to align strategic priorities and drive cross-functional initiatives that advance organizational goals.
- Oversees departmental participation in community benefit districts and centralized city service initiatives and/or multi-agency capital planning efforts.
- Provides analysis of legislative changes at various levels of government and coordinates local legislation with the Mayor and Board of Supervisors.
- Coordinates departmental audits, audit responses, and corrective action plans.
- Develops and implements policies, goals, and objectives, and ensures the enforcement of all applicable laws, ordinances, and regulations for the department.
Requirements
- Possession of a bachelor's degree from an accredited college or university in Public Administration, Public Policy, Social Work, Urban Planning, Business Management, Computer Science, or a closely related field.
- Five (5) years of managerial experience as a senior manager with oversight of at least one of the functional areas: Finance, Facilities, Information Technology, Strategic Planning, or Human Resources, all of which must include supervision of staff.
- Additional qualifying work experience may be substituted on a year-for-year basis for up to 2 years of the required education.
- Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Skills
- Strategic thinking
- Mission-driven leadership
- Leading complex operations in a public service environment
- Expertise across finance
- Facilities management and capital projects
- Human resources
- Information technology
- Strategic planning
- Continuous improvement initiatives
- Adaptability
- Collaboration
- Balancing long-term strategy with decisive action
- Navigating complex stakeholder relationships with diplomacy
- Building strong partnerships
- Exceptional communication skills
- Exceptional presentation skills
- Excellent written communication skills
- Excellent verbal communication skills
- Public speaking experience
- Making public presentations
- Strong group facilitation skills
- Organizing work
- Directing tasks independently
- Maintaining strong attention to detail
- Managing competing priorities to meet external timelines
- Ability to quickly pivot with changing priorities
- Maintaining a professional and calm demeanor under pressure and amid high-stress situations
- Proven ability to navigate complex stakeholder relationships with high emotional intelligence and diplomacy
- Ability to plan, direct, and evaluate the work of division and department leadership and senior staff.
Location
- San Francisco
Work Type
- Permanent Exempt
- Full-time
Experience Level
- Senior manager experience
- Managerial experience in more than one functional area (desirable)
- Prior municipal government experience (desirable)
Education Level
- Bachelor's degree in Public Administration, Public Policy, Social Work, Urban Planning, Business Management, Computer Science, or a closely related field
- Advanced degree in Business Administration, Finance, Public Administration, Public policy, Law, or closely related field (desirable)
Salary/Compensations
- $200,538 - $255,996
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Long-term disability plan
- Flexible Spending Accounts
- Pension Plan
- Retiree Healthcare
- Deferred Compensation Program
- Paid Management Training Program
- Wellness Program
- Paid Vacation
- Paid Holidays
- Sick Leave
- Management Leave
About the Company
- The San Francisco Public Library (SFPL) connects our diverse communities to learning, opportunities, and each other.
- The library system includes the architecturally significant Main Library, an anchor institution in the city's Civic Center, 27 neighborhood branch libraries that serve all neighborhoods throughout the city, two administrative buildings and four bookmobiles.
- With a collection of more than 5 million items, and circulation exceeding 14.5 million each year, SFPL serves more than 4.5 million visitors annually.
- The library embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all.
- Through a robust array of services and programs, the library is dedicated to advancing literacy and learning, serving as a cultural amplifier, acting as a catalyst for community engagement, guiding patrons as a thoughtful navigator, and providing essential resources to support healthy, equitable communities.
- SFPL must build a culture, space and workplace that is accessible and welcoming to all current and future employees and to actively build an environment in which all people regardless of background, identity, or ability, can be equal participants.
- A safe, equitable public library is an actively anti-racist public library.
- Creating an inclusive public library means aligning with the lived realities of people of color.
- SFPL is committed to advancing racial equity for our workforce and community, and will actively engage in anti-racist practice programs, and collection development in carrying out the Library's mission.
Equal Opportunity
- The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.