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About the Role

This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank’s systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit.

Responsibilities

Leads technical support and service in the installation and testing of software, patches, and upgrades to system products.
Resolves complex problems and failures that occur in assigned products and technical facilities.
Responsible for administration, communication, and documentation throughout technical support activities.
Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions.
Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption.
Verifies the successful implementation of software, patches, and upgrades.
Performs a variety of planning and technical activities to ensure resource availability.
Works to continuously monitor and improve systems, processes, and related technical infrastructure.
Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties.
Maintains a strong knowledge base through ongoing research and education.
Communicates effective and clear technical information to associates, vendor support personnel, and internal clients.
Manages special or advanced technical projects.
Provides guidance, mentorship, and leadership to less experienced associates in the work group.

Requirements

Ability to be on call 24 hours a day, 7 days a week

Skills

Mainframe, desktop, Windows and UNIX system support
Server Virtualization
Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.)
Directory and Authentication services
Data warehouse architecture principles
BI or Enterprise Reporting Frameworks
Business Continuity Processes
Scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc
Data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI")
Relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle
SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest

Experience Level

6 years' experience in Systems engineer and systems programmer
10 years' experience in Systems engineer and systems programmer

Education Level

Bachelor's Degree
High School Diploma or GED/Equivalent

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

About the Company

First Citizens Bank