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About the Role

The Workplace Ambassador serves as the hospitality leader and workplace experience champion for two South Florida office locations, delivering an elevated, hospitality-driven experience for employees, guests, executives, and vendors. This role is responsible for coordinating meetings, events, and office services, while identifying opportunities to enhance the workplace environment and employee experience.

Responsibilities

• Deliver a best-in-class hospitality experience for employees, visitors, and vendors across both South Florida locations.
• Serve as the primary front-of-house ambassador and workplace concierge.
• Travel to the Fort Lauderdale office approximately twice per week to ensure consistency of service, standards, and employee support.
• Coordinate meetings, events, executive visits, catering, and hospitality programs.
• Conduct workplace inspections and maintain guest-ready environments.
• Support employee engagement initiatives and workplace activations.
• Manage reservations, office services, visitor experiences, and vendor coordination.
• Provide concierge-style support including shipping, packages, printing, and special requests.
• Identify opportunities to enhance workplace hospitality and employee experience.
• Manage workspace reservations and office desk bookings, ensuring efficient utilization of space.
• Act as a liaison between employees, meeting/event managers, AV/IT teams, vendors, and Paramount contacts.
• Monitor meeting space, workspace, and common areas to ensure cleanliness, readiness, and adherence to standards.
• Identify and report facility issues, maintenance needs, and housekeeping concerns, following through to resolution.
• Maintain and track workspace usage data, generating reports and analytics as needed.
• Coordinate office communications, including daily updates, meeting requests, and internal distributions.
• Manage office supplies inventory, maintaining appropriate stock levels.
• Maintain knowledge of basic AV and IT systems to effectively troubleshoot and escalate issues.
• Collaborate with Pyramid Global leadership to support employee engagement programs and special initiatives.

Requirements

• Ability to manage multiple priorities across two office locations.
• Reliable transportation and ability to travel regularly between Miami and Fort Lauderdale offices.
• Ability to work independently on behalf of Pyramid on site at a client location.

Skills

• Proficiency in Microsoft Office Suite.
• Strong organizational and multitasking skills with attention to detail.
• Great written and verbal communication skills.
• Great interpersonal and relationship-building abilities.
• Ability to remain professional, proactive, and service-oriented in a fast-paced environment.

Location

• Miami, FL
• Fort Lauderdale, FL

Work Type

• On-site
• Full-time

Experience Level

• Minimum of 1 year of experience in customer service, hospitality, or a related field preferred.

Education Level

• High school diploma or equivalent required.

Salary/Compensations

• $30.00 - $30.00

Benefits

• Comprehensive benefits
• 401k matching
• Learning opportunities

About the Company

• Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
• Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
• With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
• At Pyramid, our people are at the heart of everything we do.
• We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
• Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
• Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
• Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
• From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
• We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients!
• Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”.
• Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance.
• Our team's success is our success and excellence is the standard we live by.

Equal Opportunity

• Pyramid Global Hospitality is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.