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About the Role

The Medical Office Specialist provides clinical and administrative support to physicians and surgeons, assisting in patient care and performing duties necessary for quality healthcare delivery. This role is integral to the health team, supporting patient and family care and unit operations.

Responsibilities

• Monitors patient flow and resolves related issues.
• Prepares examination rooms and instruments according to hospital and infection control policies.
• Monitors patient vital signs.
• Performs phlebotomy, point-of-care testing, EKGs, and other physician-ordered procedures.
• Sets up oxygen and suction equipment.
• Manages medical supply inventory, orders, and restocks supplies, monitoring and disposing of expired items.
• Maintains logging systems for medications, point-of-care testing, and sterilization.
• Performs routine maintenance and cleaning of equipment and instruments, reporting malfunctions.
• Maintains a safe, secure, and healthy work environment, complying with standards and regulations.
• Adheres to personal protective equipment requirements for handling hazardous substances.
• Responds rapidly and calmly during emergencies, initiating CPR and providing necessary items.
• Transports patients and equipment as needed.
• Performs direct patient care as assigned by RN/LPN within legal and policy frameworks.
• Documents patient information in the medical record/EMR.
• Greets, registers, and directs patients, arranging transportation.
• Screens calls, responds to messages, and handles inquiries about department services.
• Schedules appointments and completes pre-registration, including insurance verification and demographic collection.
• Fulfills clerical responsibilities using EMR or manual systems, managing patient records and reports.
• Performs routine cash collections at the time of service.
• Completes forms and requisitions, manages and files medical charts.
• Retrieves reports and data from computer systems.
• Verifies and updates insurance information using internal and electronic sources.
• Obtains and documents managed care referrals, pre-certifications, and authorizations.
• Supports surgical or procedure scheduling, verifying times, and preparing necessary forms.
• Maintains knowledge of New York State third-party payer eligibility requirements.
• Utilizes medical terminology and enters ICD-10-CM and CPT information into computerized systems.
• Assists in training, orientation, and education of staff.

Requirements

• High School Diploma/GED
• Certification as a Medical Assistant from an approved school or two years of experience working as a medical assistant
• Two years of experience working as a medical assistant
• One year of experience in EPIC Scheduling and Registration
• Basic Life Support (BLS) certification (1 Year) from AHA or Red Cross

Skills

• EPIC Scheduling and Registration
• Medical terminology
• ICD-10-CM
• CPT
• Bilingual English/Spanish (preferred)

Location

• New York

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Education Level

• High School Diploma/GED
• Medical Assistant Certification

Salary/Compensations

• $32.9319 - $33.4652 Hourly

About the Company

• The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence and deliver outstanding patient care.
• Mount Sinai's legacy includes achievement, education, and innovation in transforming healthcare.
• The organization encourages active participation in creating a culture of fair access to opportunities, inclusive practices, and individual success.
• Leaders are committed to fostering a workplace where employees feel valued, respected, and empowered to grow.
• Mount Sinai strives to create an environment where collaboration, fairness, and continuous learning drive positive change.
• Leaders are expected to challenge outdated practices and promote a culture of respect.
• The organization is dedicated to building a supportive and welcoming environment for professional growth.
• Mount Sinai Health System is one of the largest academic medical systems in the New York metro area with over 48,000 employees.
• It operates across eight hospitals, over 400 outpatient practices, and more than 300 labs.
• The system includes a school of nursing and a leading school of medicine and graduate education.
• Mount Sinai advances health by addressing complex healthcare challenges, discovering new scientific knowledge, developing effective treatments, and educating future medical leaders.
• It supports local communities by delivering high-quality care.
• The system integrates hospitals, labs, and schools to offer comprehensive health care solutions.
• Innovative approaches like artificial intelligence and informatics are leveraged, with patient needs at the center of treatment.
• The Health System includes over 9,000 physicians, 13 joint-venture outpatient surgery centers, and over 30 affiliated community health centers.
• Mount Sinai is consistently ranked by U.S. News & World Report's Best Hospitals and is highly ranked in multiple specialties.
• The Icahn School of Medicine at Mount Sinai is highly ranked nationally for NIH funding and research dollars.
• Newsweek ranks The Mount Sinai Hospital among the top globally and Mount Sinai Morningside in the top 20 globally for smart hospitals.

Equal Opportunity

• The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws.
• We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law.
• We are committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported.
• Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness.