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About the Role

As a Small Format Team Leader, you will enable a consistent guest experience by ensuring product availability, accurate pricing, and effective sales floor presentation. You will be an expert in operations, process, and efficiency, proficient in all areas of the store, including cashiering and stocking. This role focuses on providing exceptional guest service, anticipating guest needs, and leading a team of hourly team members.

Responsibilities

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
Review area guest, financial, and team outcome metrics to identify opportunities and take action to improve.
Align team on the right behaviors and execution, celebrate wins, and drive results that deliver outcomes and elevate the guest experience.
Understand sales goals, plan daily/weekly workload, and execute to deliver on department and store sales goals and guest engagement.
Plan merchandising, pricing workload, and make changes to sales floor merchandise displays, sales plans, and promotions.
Demonstrate a service culture that prioritizes the guest service experience.
Model, train, and coach team members on expectations to deliver the service standard.
Enable a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor.
Be an expert of operations, accuracy, process, and efficiency.
Manage incoming and outgoing products, maintain stock levels, ensure inventory accuracy, and execute product arrangement, pricing, and promotional signing processes.
Assign daily tasks to team members based on planned workload and guest traffic patterns.
Help lead team members in assigned departments in the backroom and sales floor areas.
Review all reporting to identify gaps and develop a plan to resolve.
Enable efficient delivery to guests by leading pick, pack, and ship fulfillment work, as applicable.
Evaluate candidates for open positions and develop a guest-centric team.
Participate in team onboarding and learning.
Close knowledge and skill gaps through training and experiences.
Establish clear goals and expectations and hold team members accountable.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Demonstrate a culture of ethical conduct, safety, and compliance.
Lead and hold the team accountable to work in an ethical, safe, and compliant manner.
Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, and holding the team accountable to following safety expectations.
Assist with incident response, and report/investigate injuries timely and accurately.
Model the execution of physical security processes.
Support merchandise protection strategies across the total store.
Lead and demonstrate a culture of executing all best practices.
Regularly assume store-level leadership on duty (LOD) responsibilities.
Address all store emergency and compliance needs.
Support guest services such as back-up cashier, order pick up (OPU), and Drive up (DU).
Maintain a compliance culture while executing duties, including compliance with federal, state, and local adult beverage laws.
Perform other duties based on business needs.

Requirements

Must be at least 18 years of age or older
High school diploma or equivalent
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports, and information
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others
Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Skills

Guest service fundamentals
Experience building a guest-first culture
Retail business fundamentals
Department sales trends
Inventory management
Guest shopping patterns
Pricing and promotions strategies
Planning department(s) daily/weekly workload
Process improvements
Workload efficiency
Leading a team of hourly team members
Interviewing
Developing talent
Coaching talent
Evaluating talent
Retaining talent
Previous retail experience preferred
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently
Work as part of a team
Manage workload
Prioritize tasks independently
Welcoming and helpful attitude
Effective communication skills
Capability to remain focused and composed in a fast-paced environment
Accomplish multiple tasks within established timeframes
Ability to communicate on multiple frequency devices
Operate handheld scanners
Operate other technology equipment as directed

Location

Small format stores

Work Type

Full-time
Variable work schedule

Experience Level

Entry level

Education Level

High school diploma or equivalent

Salary/Compensations

$22.50 - $24.50 per hour (starting range)
$22.50 - $38.25 per hour (full range)

Benefits

Comprehensive health benefits and programs (medical, vision, dental, life insurance)
401(k)
Employee discount
Short term disability
Long term disability
Paid sick leave
Paid national holidays
Paid vacation

About the Company

Working at Target means helping all families discover the joy of everyday life.
Target cares about and invests in team members.
Target enables a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor in its smallest format stores.
Target believes in providing leaders with meaningful experiences that help them build and develop skills for a career.

Equal Opportunity

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.