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About the Role

The Aftermarket Parts Sales Specialist manages customer spare parts inquiries, quotations, order processing, and fulfillment. This role is the primary contact for customers needing replacement parts, spare parts kits, upgrades, and aftermarket solutions in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for customer spare parts inquiries, pricing requests, availability questions, and order status updates.
• Provide guidance and support regarding replacement parts, spare parts kits, selected upgrades, and aftermarket solutions.
• Build and maintain positive customer relationships through professional, responsive communication.
• Identify opportunities to promote spare parts kits, recommended stock parts, and other aftermarket offerings.
• Support customer satisfaction initiatives and deliver a high level of service throughout the customer experience.
• Research and identify replacement part numbers using machinery drawings, bills of materials (BOMs), engineering documentation, and ERP data.
• Collaborate with Aftermarket Engineering and other technical resources to ensure accurate part identification.
• Maintain current pricing and lead time information to support accurate quotations and margin objectives.
• Prepare and issue quotations, order acknowledgements, and order confirmations using Syteline.
• Ensure all customer quotations are accurate, complete, and aligned with current pricing and lead-time information.
• Process customer purchase orders and maintain accurate records within Syteline and Salesforce.
• Create and manage customer inquiries, cases, and communications through Salesforce and Email-to-Case processes.
• Monitor open quotations and orders to ensure timely action and customer responsiveness.
• Coordinate with Purchasing, Manufacturing, Inventory Control, Engineering, Quality, and other departments to obtain status updates and resolve issues.
• Proactively follow up on outstanding requests to ensure customer inquiries, quotations, and orders continue moving through the organization without unnecessary delays.
• Establish and communicate realistic delivery commitments while actively managing orders to support on-time shipment performance.
• Manage urgent customer requests, machine-down situations, expedited orders, same-day shipments, and overnight delivery requirements.
• Escalate issues when necessary to prevent delays and support customer commitments.
• Support departmental KPIs related to customer responsiveness, quote turnaround, order processing, and on-time delivery.
• Process shipment transactions within Syteline and maintain accurate shipping records.
• Generate shipping labels and shipment documentation through UPS, FedEx, and other carrier platforms.
• Coordinate freight arrangements and special shipping requirements with carriers and logistics providers.
• Review shipping documentation to ensure accuracy and compliance with customer requirements.
• Support return material authorization (RMA) activities and related documentation processes.

Requirements

• Minimum of 2 years of experience in customer service, spare parts sales, inside sales, order management, customer support, or aftermarket operations.
• Experience within a manufacturing, industrial equipment, custom machinery, or aftermarket environment preferred.
• Strong attention to detail and time-management skills with the ability to manage multiple priorities simultaneously.
• Demonstrated ability to work effectively in a high-volume, fast-paced environment across departments.
• Excellent verbal and written communication skills.
• Strong problem-solving and follow-up skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience with ERP/CRM systems; Syteline and Salesforce experience preferred.
• Basic understanding of mechanical and electrical components preferred.

Skills

• Customer Support
• Spare Parts Sales
• Quotation Management
• Order Processing
• Fulfillment Coordination
• Relationship Building
• ERP Systems
• CRM Systems
• Microsoft Office Suite
• Attention to Detail
• Time Management
• Problem-Solving
• Communication Skills

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• High School Diploma or equivalent required
• Associate's or Bachelor's Degree preferred

Salary/Compensations

• $24-$27/hour

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match
• Benefits eligibility on the first day of employment

About the Company

• ProMach is a growing company that competes globally, offering the rewards, opportunities, and market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company.
• Pro Mach, Inc. has been named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times.
• The company focuses on introducing innovative products, entering new markets, expanding global presence, and acquiring new capabilities.
• Employees experience an open, communicative environment that fosters individual initiative and allows for career advancement.

Equal Opportunity

• ProMach is an Equal Opportunity Employer.
• Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.
• Pro Mach is a drug-free workplace.
• ProMach will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.