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About the Role
The Global Claims Quality Assurance team ensures AXA XL Claims delivers high standards of service, governance, and regulatory compliance globally. This role supports the UK & Lloyd's market, assessing claims performance, identifying improvements, analyzing trends, and supporting initiatives to enhance customer and business outcomes. It offers a broad view of the claims function and the opportunity to influence operational excellence, governance, and continuous improvement.
Responsibilities
- Conduct quality assurance reviews and thematic assessments across the UK & Lloyd's claims portfolio.
- Identify trends, risks, strengths, and opportunities for improvement, using findings to drive better claims outcomes.
- Analyze claims data to support decision-making, performance monitoring, and continuous improvement initiatives.
- Partner with claims teams to provide practical feedback, coaching, and guidance.
- Support compliance with regulatory, Lloyd's, and internal requirements.
- Prepare and deliver reports, presentations, and insights to claims leadership and key stakeholders.
- Share best practice and lessons learned across the global claim’s community.
- Build effective relationships across Claims, Risk Management, Compliance, and Internal Audit functions.
- Support claim-related projects and strategic initiatives as required.
- Contribute to the development and ongoing enhancement of quality assurance processes and methodologies.
- Undertake other duties as reasonably required.
Requirements
- Experience in insurance or reinsurance claims.
- Good understanding of the Lloyd's and London Market environment.
- Experience using Excel and Power BI or similar analytical tools.
- Curious, proactive, and committed to continuous learning and improvement.
Skills
- Strong analytical skills with the ability to interpret data and identify meaningful insights and trends.
- Excellent written and verbal communication skills, including the ability to present information clearly to a range of audiences.
- Strong organizational skills with the ability to manage multiple priorities independently.
- Collaborative approach with the confidence to build relationships and influence stakeholders at all levels.
- Additional language skills, particularly Spanish or French, would be advantageous.
Location
- London, UK
Work Type
- Full-time
Experience Level
- Consultant
Education Level
- ACII qualification or equivalent professional qualification preferred.
Benefits
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
About the Company
- AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks for mid-sized companies, multinationals, and individuals by combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.
- Sustainability is integral to AXA XL's business strategy, focusing on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across operations.
- AXA Hearts in Action programs include Matching Gifts, Volunteering Leave, and the Global Day of Giving.
Equal Opportunity
- AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
- AXA XL is an Equal Opportunity Employer.