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About the Role

This dynamic, highly visible role drives product Quality & Reliability related data analysis, presenting to higher management internally and external customers to improve customer satisfaction and build customer confidence. You will collaborate with the Global Operations organization, key business units, engineering leadership, business operations, sales, and end customers. This job requires strong technical capability, a good understanding of server CPU technologies, and highly effective communication skills to debug systems-level issues from firmware to applications level, working together as a team to resolve them to the satisfaction of our customers. You will work seamlessly across internal development teams and our customers during critical issue escalations and drive issues to closure in time to meet customer satisfaction.

Responsibilities

Customer interface for quality & reliability related items.
Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements.
Communicate technical results clearly and accurately, and drive issues to successful closure.
Prioritize and balance multiple work streams to tight deadlines.
Influence Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies.
Meet Customer Quality work per program achievements including customer interactions.
Measure and improve outgoing product quality through product end-of-life.
Maintain robust Quality Processes & Quality Management Systems.
Possess good oral and written communication capability.

Requirements

Demonstrated success working in product Quality and Reliability.
Strong familiarity of customer interactions, Semiconductor IC Product Development, and project management.
Drive all aspects of data management for AMD datacenter GPU products.
Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization.
Comfortable dealing with customer quality issues that requires structured problem solving and effective communication skills.
Experience in product quality, reliability, or product engineering, preferably in semiconductor industry.
Board level experience is a huge plus.
Good knowledge of server CPU and embedded architecture, Firmware (example, BIOS) settings, boot process, and BMC for hardware monitoring and management.
Data analytics of manufacturing and customer data.
Background with JMP for data analysis and ability to do data modeling/scripting is a plus.
Experience with semiconductor manufacturing and test flow fab, bump, assembly.
This role is not eligible for visa sponsorship.

Skills

Technical capability
Server CPU technologies
Systems-level debugging
Firmware debugging
Application debugging
Data management
Structured problem solving
Effective communication skills
Data analytics
Data modeling
Scripting

Location

Hybrid

Work Type

Hybrid

Experience Level

Highly expert candidates

Education Level

BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar

Benefits

AMD benefits at a glance.

About the Company

At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.
Whether you’re designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger — technology that moves the world forward.

Equal Opportunity

AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.
We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.