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About the Role

As the lead for major and signature events, the Hospitality Manager serves as the primary point of contact within the Events & Conference Centre, driving service excellence, operational consistency, and a hospitality-forward experience for clients and guests alike.

Responsibilities

• Oversee all food & beverage (F&B) services for the Conference Centre, Workplace Catering, and Executive Committee Catering.
• Lead a team of supervisors, servers, bartenders, and porters, ensuring smooth day-to-day operations.
• Collaborate with the culinary and bookings teams to manage conference centre logistics and service execution.
• Maintain high standards of floor operations, service quality, and event execution.
• Handle guest service concerns, implement best practices, and ensure compliance with service level agreements (SLAs).
• Build and maintain strong client relationships, delivering exceptional guest experience with high-quality service and menu offerings.
• Act as the primary point of contact for clients in the Hospitality Senior Manager's absence.
• Serve as the primary point of contact for supervisors and team members, providing day-to-day leadership and support for unit associates.
• Support recruitment, hiring, scheduling, and general team administration to ensure operational needs are met effectively.
• Coach, mentor, and develop team members through ongoing feedback, performance management, and career development support, including conducting performance reviews.
• Input and maintain consumption reports, waste tracking, and diversion reporting to support operational and sustainability initiatives.
• Conduct workplace inspections and WHMIS training to ensure compliance with health and safety regulations and company standards.
• Oversee inventory management and ensure adherence to allergen program compliance requirements.
• Maintain contract requirements, Statements of Work (SOW), and Service Level Agreements (SLAs) to ensure operational alignment and client satisfaction.
• Process and review weekly payroll submissions accurately and within required timelines.

Requirements

• Minimum 3+ years of experience in banquet, event, or conference management.
• Certifications required: Smart Serve, Basic First Aid, Basic Food Safety with ability to complete Advanced Food Safety Training within the first 30 days of hire.
• Strong knowledge of food and labor cost control.
• Creativity in incorporating trendy food concepts and elevated presentation styles.
• Proven leadership skills, with the ability to motivate, mentor, and inspire a team.
• Highly detail-oriented, with strong collaboration and teamwork abilities.
• Exceptional client relations and guest service skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Hotel experience preferred.

Skills

• Smart Serve
• Basic First Aid
• Basic Food Safety
• Advanced Food Safety Training
• Food and labor cost control
• Leadership
• Collaboration
• Teamwork
• Client relations
• Guest service
• Verbal communication
• Written communication
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Experience Level

• 3+ years of experience

Salary/Compensations

• $60,000-$62,000

Benefits

• Group benefits
• Employer RRSP contributions
• Discretionary bonus or incentive programs

About the Company

• We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
• Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process.
• Canadian work experience is not a requirement for this role.
• Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
• This is a posting for an existing job vacancy.