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About the Role

The Puppy Program Manager manages the regional volunteer puppy raiser population and oversees day-to-day operations in the puppy program, including puppy placement, puppy raiser support, public awareness, and communication with program and development departments. This position provides direct support to puppy raisers through orientation, mentoring, follow-up, supervision of puppy classes, progress reports, and workshops.

Responsibilities

Maintain a wait list of screened puppy raisers who agree to follow Canine Companions guidelines.
Review incoming applications and ensure phone/home screenings meet standards.
Place puppies with approved volunteer puppy raisers.
Provide orientation and follow-up to ensure understanding of responsibilities.
Train apprentice instructors about the puppy program during the apprentice rotation, including applicant screening and interviews.
Provide puppy raisers with supplemental info via newsletters, blogs, emails, and local chapter updates.
Provide follow-up for questions or concerns regarding behavior or health via phone, video, or in-person consultation.
Coordinate all communication between the puppy raising community and training staff.
Work with portal team and marketing to create effective and timely email communications.
Recognize puppy raisers and classes at graduations; provide tours/demos to volunteers and the public.
Coordinate and lead workshops for volunteers and specialty programs (e.g., training, socialization, healthcare).
Supervise and train puppy class instructors and contract trainers.
May include direct teaching of puppy classes.
Train apprentices on topics like progress report reviews, database use, and graduation procedures.
Collect and review monthly progress reports; ensure follow-up and support.
Ensure portal is up to date and maintain records of all puppy placements and volunteer interaction.
Compile puppy medical and training records for matriculation and prepare files for professional training.
Organize puppy matriculation and turn-in processes.
Work with research, breeding, and training departments to create quarterly matriculation lists.
Monitor health of puppies with volunteers: vaccinations, feeding, preventative care.
Communicate medical/behavioral issues to relevant departments (vet, training, breeding).
Oversee care of puppies in kennels: pre-placed, in heat, or boarded puppies.
Place puppies in foster care when needed.
Oversee placement of dogs released from the program (pre-turn-in or during professional training).
Supervise puppies in specialty raising programs (prisons, colleges) to ensure adherence to standards.
Provide support and maintain records for specialty programs.
Coordinate shipment of puppies and/or released dogs to raiser homes.

Requirements

Ability to perform several tasks concurrently, time management and organizational skills.
Ability to manage, train and motivate staff, volunteers, and clients.
Ability to communicate and maintain confidential information.
Ability to complete necessary paperwork and meet deadlines.
Experience with dog training and behavior, animal health care procedures, teaching, public speaking, and disability awareness and sensitivity.
Minimum of 2 years’ experience in dog handling, training and dog health care experience.
Bachelor’s degree in a related field, or equivalent experience.
Previous experience working in a non-profit environment that included public speaking preferred.

Skills

Dog training
Dog behavior
Animal health care procedures
Teaching
Public speaking
Disability awareness and sensitivity
Time management
Organizational skills
Communication
Database use

Location

New York - Medford, NY 11763

Work Type

Full Time
40 hours/week

Experience Level

Minimum of 2 years’ experience in dog handling, training and dog health care experience

Education Level

Bachelor’s degree in a related field, or equivalent experience

Salary/Compensations

$70,000-$73,000

Benefits

Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff
Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year
Retirement Savings: Employer-matched 403(b) retirement plan
Community Engagement: Additional paid hours to volunteer within your community
Employee Assistance & Wellness Programs: Support for both professional and personal well-being
Inclusion and Diversity Committee

About the Company

At Canine Companions, we’re dedicated to making a difference in the lives of people with disabilities.
As an employee, you’ll help provide independence to individuals, while also giving a dog a meaningful job.
Our commitment to our mission is reflected in our equally strong dedication to our employees.

Equal Opportunity

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
The base salary range above represents the low and high of the range for this position. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees.
Pursuant to local Fair Chance Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
If you need accommodations during the interview process, please let us know. We are committed to ensuring all applicants have equal access to the opportunity to succeed.