About the Role
This role is responsible for developing the strategy for existing customer portfolio growth in partnership with senior leadership. This role is pivotal in developing and nurturing client relationships, and ensures that portfolio objectives are shared. The incumbent leverages data and market insights to anticipate and establish portfolio needs, and aligns or adjusts plans accordingly. This role also leads and influences cross-functional partners in a matrixed leadership environment, ensuring the needs of both the client and organization are met within each initiative. Responsible for P&L health, along with managing key metrics for core customer, attrition, retention, activation, and loyalty. Identifies and seeks to resolve organizational issues and removes roadblocks.
Responsibilities
- Maintains a productive relationship with brand program owners and senior leadership.
- Develops collaborative strategies and shared portfolio focus areas.
- Balances the needs of Bread Financial and the brand.
- Leads content development for brand partner business reviews.
- Anticipates roadblocks and proactively identifies solutions.
- Sets objectives, negotiates outcomes, and collaborates with matrix team including Credit Management, Finance, Portfolio Analytics & Marketing to achieve portfolio objectives.
- Communicates and ensures strategic alignment with portfolio priorities and initiatives.
- Sets strategy for existing cardholder marketing / funding allocation.
- Presents annual marketing strategy to brand partner for approval, in partnership with marketing.
- Monitors campaign performance and alters strategy per results.
- Applies deep understanding of P&L to recommend portfolio strategy adjustments to maintain program health.
- Monitor key metrics for core customer, spend, retention, reactivation.
- Synthesize trends/opportunities, work with matrix team to provide solutions.
- Oversee contractual funding allocations for portfolio initiatives.
- Provides input for annual budget/forecasting on existing customer initiatives.
- Oversees execution for marketing campaigns.
- Manages timelines & deliverables with brand/internal partners.
- Recognizes risks & manages obstacles, escalating where needed.
- Delivers marketing campaign results/insights to brand partners; connects results to campaign strategy.
- Proactively shares campaign results and learnings with matrix partners and peers.
- Ensures ongoing integration into brand partner plan and multi-tender loyalty program, advocating for credit priority.
- Internal consultant on value proposition development.
- Utilizes reporting tools to monitor key metrics, identify opportunities, and drive plans for solutions.
Requirements
- Bachelor’s Degree or equivalent, relevant work experience
- 10-13 years in Account Management, Sales, Finance, Product Management, Project Management, Marketing, or credit card portfolio management
- Master’s Degree in Business Administration, Marketing
- Management experience in a multi-level organization
- Experience with credit, loyalty, portfolio management, and customer marketing strategies.
- Experience presenting business performance, portfolio results, and strategic recommendations to executive stakeholders.
- Must be work authorized in the United States on a full time basis without the need for any sponsorship now or in the future.
- Cannot offer employment to F-1 (student) visa holders.
Skills
- Account Management
- Budget Management
- Financial Acumen
- Long Term Planning
- Marketing
- Portfolio Management
- Portfolio Strategies
- Project Management
Location
- Remote or Hybrid
Work Type
- Regular
- Full-time
Experience Level
- 10-13 years
Education Level
- Bachelor’s Degree
- Master’s Degree
Salary/Compensations
- $139,800.00 - $223,700.00
- $160,800.00 - $279,600.00 (California)
- $139,800.00 - $246,100.00 (Colorado)
- $153,800.00 - $279,600.00 (New York)
- $153,800.00 - $257,300.00 (Washington)
- $153,800.00 - $246,100.00 (Maryland)
- $160,800.00 - $257,300.00 (Washington DC)
- $139,800.00 - $246,100.00 (Illinois)
- $160,800.00 - $257,300.00 (New Jersey)
- $139,800.00 - $223,700.00 (Vermont)
- $139,800.00 - $223,700.00 (Ohio)
- $139,800.00 - $223,700.00 (Maine)
- $153,800.00 - $246,100.00 (Connecticut)
- $139,800.00 - $223,700.00 (Virginia)
Benefits
- Medical, prescription drug, dental, vision, and other voluntary benefits
- Basic and optional life insurance
- Supplemental medical plans
- Short and long-term disability
- Six weeks of 100% paid parental leave
- 401(k) plan
- 11 paid holidays
- Flexible Time Off (FTO) program
- 80 hours of Paid Sick and Safe Time (“PSST”)
- 40 hours of Illinois Paid Leave
- Purchase company stock during offering periods
- Annual incentive bonus based on individual and company performance
About the Company
- Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
- At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture.
- We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally.
- Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
- Bread Financial® (NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending and saving solutions to millions of U.S. consumers.
- Our payment solutions deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, technology, electronics, jewelry, home and specialty apparel through our co-brand and private label credit cards and pay-over-time products providing choice and value to our shared customers.
- Additionally, we offer Bread Financial general purpose credit cards and saving products that empower our customers and their passions for a better life.
- Bread Financial proudly marks 30 years of success in 2026.
- To learn more about our global associates, our performance and our sustainability progress, visit breadfinancial.com or follow us on Instagram and LinkedIn.
Equal Opportunity
- The Company is an Equal Opportunity Employer.
- Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
- The Company participates in E-Verify.
- The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
- Applicants with criminal histories are encouraged to apply.
- The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.
- The Company will provide accommodations to applicants needing accommodations to complete the application process.
- Applicants with disabilities may contact the Company to request and arrange for accommodations.
- If you need assistance to accommodate a disability, you may request an accommodation at any time.
- Please contact the Recruiting Team at TaOps@breadfinancial.com.
