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About the Role

This role is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner, fostering a team environment, instilling an effective client-centric and risk culture, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Creates an inclusive team where members are treated fairly and respectfully
• Demonstrates and expects process knowledge, data-driven decisions, simplicity, and continuous improvement
• Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results
• Leads and encourages the identification, escalation, and resolution of potential risks
• Knows and develops team members through coaching and feedback
• Manages expenses and demonstrates an owner’s mindset
• Recruits, on-boards, and develops talent, and supports talent mobility for career growth
• Delivers results through effective team management, structure, and routines

Requirements

• Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives
• Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success, and hold others accountable to results
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance
• One year of management experience including hiring, coaching, and developing direct reports
• Experience in financial services and knowledge of financial services industry, products, and solutions
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Bilingual skills

Skills

• Coaching
• Customer Service Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Location

• 550 Fifth Avenue (NY5373), New York, NY

Work Type

• Onsite
• Full-time

Experience Level

• Minimum of one year of leadership experience
• One year of management experience

Education Level

• High School Diploma / GED / Secondary School or equivalent

Salary/Compensations

• $76,500.00 - $109,200.00 annualized salary

Benefits

• Discretionary incentive eligible
• Eligible for annual discretionary award based on individual performance, line of business performance, and overall company success
• Industry-leading benefits
• Access to paid time off
• Resources and support for employees

About the Company

• At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
• We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day.
• Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
• We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success.
• We value the unique perspectives individuals bring from all backgrounds and career paths.
• Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
• At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.