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About the Role

As a Front Desk Agent, you will be responsible for greeting and registering guests, delivering excellent guest service, and anticipating guest needs to create a personalized and memorable experience. You will be a source of knowledge for guests regarding the hotel, its amenities, and the local area.

Responsibilities

• Greet and register guests in a warm and welcoming manner.
• Deliver excellent guest service to elevate every aspect of their stay.
• Anticipate guest needs to create a personalized and memorable experience.
• Assist guests in discovering their "Wanderlust" experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and "WOW" guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Requirements

• Previous experience in a hotel front desk, guest services or similar service role, preferably with a full-service hotel.
• Excellent communication skills with ability to communicate effectively in the English language, both verbally and in writing.
• Must have open availability to work various shifts, AM or PM, including weekends and holidays, to meet operational needs.
• Outgoing and engaging personality with thorough understanding of customer service behaviors and strong interpersonal skills.
• Ability to multi-task, adapt and prioritize in a fast-paced work environment.
• A strong desire to make an impact on other people.
• Strong computer skills including experience using Microsoft Office Suite Products.
• Ability to work multiple complex systems simultaneously.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Positions self to raise, lower, and extend arms to perform essential job functions.
• Ability to lift and carry up to 15 lbs. regularly.

Skills

• Customer service
• Interpersonal skills
• Microsoft Office Suite Products

Location

• Downtown Austin

Work Type

• Full-Time

Experience Level

• Not specified

Education Level

• High school diploma or equivalent required; degree in hospitality or related field preferred.

Salary/Compensations

• Robust wage package
• Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Benefits

• Excellent benefit plans
• Matching 401K plan
• Professional development
• Generous bonuses
• Travel perks

About the Company

• Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
• Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
• With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
• At Pyramid, our people are at the heart of everything we do.
• We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
• Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
• Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
• Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality.
• From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
• At the Cambria Hotel Austin Downtown, we consistently rise above the competition.
• We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the surrounding communities.
• If you have a genuine passion for hospitality, come and join our team.
• You will have fun, learn and be part of a successful journey at a growing company.
• Find out today what a career at Cambria Hotel Columbia Downtown with Pyramid Global Hospitality can mean for you!

Equal Opportunity

• Pyramid Global Hospitality is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.