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About the Role

The Data Center Operations Technician is responsible for all IT Infrastructure, including customer configurations, within the data center environment, ensuring all customer server environments are secure, operational, and maintain 99.999% uptime.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, storage upgrades, hardware troubleshooting, and RAID configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMWare ESX Server.
• Perform basic operating systems administration, including setting up OS network IPs, fresh OS installs (using PXE), firmware updates, and basic OS troubleshooting.
• Install or remove fiber or copper cabling, utilizing Layer 1 network skills for testing and connectivity issues.
• Install network device hardware including switches, firewalls, load-balancers, and security appliances.
• Install hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenance requests, including hardware modification, operating system installation, device mounting within cabinets, and all required cabling.

Requirements

• Must be a US Citizen.
• High School Diploma or equivalent is required.
• 2 years of experience working in a data center environment.
• Able to build, repair, or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must be able to lift 50 lbs. overhead.

Location

• Onsite Buffalo, NY – USA

Work Type

• Onsite
• 1st Shift

Experience Level

• 2 years of experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $52,942.00/year - $70,555.00/year

Benefits

• Incentive compensation opportunities in the form of annual bonus or incentives
• Equity awards
• Employee Stock Purchase Plan (ESPP)

About the Company

• Rackspace Technology are the multicloud solutions experts, combining expertise with leading technologies across applications, data, and security to deliver end-to-end solutions.
• They have a proven record of advising customers based on business challenges, designing scalable solutions, building and managing those solutions, and optimizing returns.
• Named a best place to work, year after year according to Fortune, Forbes and Glassdoor.
• Rackers thrive through their connection to a central goal: to be a valued member of a winning team on an inspiring mission.
• They embrace the notion that unique perspectives fuel innovation and enable them to best serve customers and communities around the globe.

Equal Opportunity

• Committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
• If you have a disability or special need that requires accommodation, please let us know.