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About the Role
As the Manager of our datacenter operations team, you will contribute to the strategic planning of the design, operation, and maintenance of equipment within our Data Center. You will support mission-critical servers, ensuring better than 99.999% uptime, and be responsible for vendor selection and contract negotiations.
Responsibilities
- Manage a team of datacenter operation engineers and maintain a better than 99.999% uptime through impeccable housekeeping and robust operational discipline.
- Report on operational performance to the DC General Manager and leadership team.
- Recommend changes in procedures or equipment that would increase productivity, reduce cost, and better serve Data Center requirements and customers.
- Train employees on policies and procedures and engage them in change.
- Recommend employees for hiring, promotions, demotions, etc.
- Provide input on pay reviews.
- Prepare and perform performance appraisals.
- Monitor and prioritize an internal ticketing system.
- Provide operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
- Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
- Conduct operating systems administration including setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
- Install or remove fiber or copper cabling.
- Install network device hardware including switches, firewalls, load-balancers and security appliances.
- Install hardware on storage devices including DAS and NAS arrays.
- Complete customer maintenance requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.
- Ensure adherence to global processes and quality control standards for all work performed by the team.
- Coordinate with vendors and contractor to ensure Data Center needs are met in a timely and cost-effective manner.
Requirements
- 7+ years of experience as a data center operations technician.
- Demonstrated successful experience meeting data center production/operation schedules.
Skills
- Microsoft Windows Server
- Red Hat Enterprise Server
- Ubuntu Linux
- VMWare ESX Server
- Operating system storage troubleshooting
- Storage upgrades
- Hardware troubleshooting
- Raid configuration
- Hardware support
- Operating systems administration
- Network IP configuration
- OS installation
- Firmware updates
- OS troubleshooting
- Fiber optic cabling installation
- Copper cabling installation
- Network device hardware installation
- Storage device hardware installation
- DAS array installation
- NAS array installation
- Customer maintenance request completion
- Hardware modification
- Device mounting
- Cabling completion
Location
- Buffalo, NY
Work Type
- Onsite
- 2nd shift
- Flexible schedule (nights, weekends, holidays)
Experience Level
- Manager
- No previous management experience required
- Indirectly leading teams or guiding less experienced resources highly preferred
Education Level
- Bachelor's degree in computer science, computer engineering or a related field
- Additional experience may substitute for the degree
Salary/Compensations
- $119,686.00/year - $159,547.00/year
Benefits
- Incentive compensation opportunities in the form of annual bonus or incentives
- Equity awards
- Employee Stock Purchase Plan (ESPP)
About the Company
- We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions.
- We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
- Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.
- Join us on our mission to embrace technology, empower customers and deliver the future.
- Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission.
- We bring our whole selves to work every day.
- We embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.
Equal Opportunity
- We are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
- If you have a disability or special need that requires accommodation, please let us know.