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About the Role

Provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines to achieve objectives consistent with customer expectations, company policy, and profit and quality requirements. This role also provides backup support to Sales Coordinator roles.

Responsibilities

Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
Keep records of customer interactions and transactions, including details of inquiries, complaints, comments, and actions taken.
Resolve customer service or billing complaints and verify that appropriate changes were made.
Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
Coordinate same-day deliveries and pickups for customers.
Process pickup requests from customers and the National Sales team.
Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers and share new or additional services or products.
Compare disputed merchandise with original requisitions and invoice information, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Adhere to a designated schedule, including set workdays, start and end times.

Requirements

High School diploma or equivalent required.
Minimum of three years of experience in a customer service call center environment required.
Experience in food service distribution is a plus.
Excellent verbal communication skills and problem resolution ability required.
Working knowledge of Microsoft Word and Outlook required.
CRM / Phone Technology experience preferred.

Skills

Excellent verbal communication skills
Problem resolution ability
Working knowledge of Microsoft Word
Working knowledge of Microsoft Outlook
CRM experience
Phone Technology experience

Location

Central Region of the United States
Within a 50-mile distance to listed Distribution Offices

Work Type

Hybrid
Remote
Onsite
Full-time

Experience Level

Minimum of three years of experience in a customer service call center environment

Education Level

High School diploma or equivalent
Bachelor’s degree preferred

Salary/Compensations

$17 - $26

Benefits

Health insurance
Pre-tax spending accounts
Retirement benefits
Paid time off
Short-term disability
Long-term disability
Employee stock purchase plan
Life insurance
Overtime compensation

About the Company

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities.
https://www.usfoods.com/careers/job-application-accomodation.html
https://www.usfoods.com/careers/benefits.html

Equal Opportunity

EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status